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Customer Service Security Officer

Location:
Gonzales, LA
Posted:
July 13, 2023

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Resume:

Brandon Bush

Network Systems Administrator at Gulf South Technology Solutions

Baton Rouge, Louisiana, United States

Experience

Gulf South Technology Solutions, LLC.

Network and Systems Administrator

April 2023 - Present (3 months)

Baton Rouge Metropolitan Area

ClowdCover

IT Support Specialist

June 2021 - April 2023 (1 year 11 months)

Baton Rouge, Louisiana, United States

• Work to provide support for many client's around the Nation.

• Hardware setup and deployment on location

• Data migrations for new clients

• VoIP phone setup and deployment

• Remote support and local

• Azure buildouts, cloud based solutions

• o365/ Azure Admin

Gigabyte Knights LLC

Owner

January 2015 - April 2023 (8 years 4 months)

Denham Springs, Louisiana, United States

Baton Rouge General Medical Center

1 year 8 months

voice communications analyst

September 2020 - July 2021 (11 months)

Baton Rouge Metropolitan Area

• Worked on the Phone Systems for Baton Rouge General with support from

Network Admin on-site as well as contracted VoIP engineers.

• Worked with Hospital staff to design and build-out VoIP call que and workflow

changes for existing and new clinic build-outs. And perform networking

changes for the desktop support staff.

• Setup and configured VoIP phones and systems for critical areas of the

Hospital.

Worked on call 24/7 365 for Telecoms and network related issues.

Desktop Technician

December 2019 - September 2020 (10 months)

Baton Rouge Metropolitan Area

• End-user support and customer service to Hospital staff for BlueBonnet and

Mid-City location, as well as the many Clinics and Doctors' offices around the

Baton Rouge Metro.

• Began working in networking in this role and also voip telecoms for the

Hospital.

• Worked on-call rotation for after hours support for staff.

Entergy

Field Service Technician - Nuclear

June 2019 - December 2019 (7 months)

Louisiana, United States

Support the Windows 10 Migration for Entergy Corporation, by Leidos

• End-user support and customer service to corporate personnel and remote

site technicians

• Backup user data and upgrade system to Win10 or replace desktop system

and restore user data

• Travel to Zachary, LA for work at River Bend Nuclear Station, St. Francisville,

LA

Leidos

Field Service Technician 1

June 2019 - December 2019 (7 months)

United States

Support the Windows 10 Migration for Entergy Corporation, by Leidos

• End-user support and customer service to corporate personnel and remote

site technicians

• Backup user data and upgrade system to Win10 or replace desktop system

and restore user data

• Travel to Zachary, LA for work at River Bend Nuclear Station, St. Francisville,

LA

Centene Corporation

Information Technology Specialist

October 2017 - June 2019 (1 year 9 months)

Transitioned to working for the Corporate offices for Louisiana Health Care

instead of the local health plan.

Louisiana Healthcare Connections

Office Services Coordinator

July 2016 - October 2017 (1 year 4 months)

Louisiana, United States

Responsible for the daily operation and maintenance of all IT systems.

•Acted as a liaison between the business unit and Corporate Information

Systems Service Desk.

•Performed duties to install, modify, and repair company hardware/software.

•Inventory management and tracking of all assets and equipment assigned to

staff and in inventory.

•Applied communication and teamwork skills to work with other IT departments

and resolve large-scale issues or deploy new solutions.

•Provided a variety of complex administrative tasks as well as special projects

for a department or individual.

•Assisted with project management as expansion required.

•Educated end users on the operation of IT equipment related to his or her job

role.

•Provided local/remote support for two Baton Rouge offices as well as

Covington, LA, Lafayette, LA, and New Orleans, LA.

•Provided support for over 700 employees locally and remote.

Securitas Security Services USA, Inc.

Security Officer

August 2014 - July 2016 (2 years)

Louisiana, United States

Security Officer. Very exciting stuff (haha)

Worked as a guard in several locations around Louisiana, and worked

for Pinkerton through Securitas as a "secret shopper" visiting universities

undercover as an attending student.

This would included being in classrooms and testing centers as an attending

student.

Was asked to note all names of testing staff and appearances and time, and

try to take test material or try to sneak items into class.



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