Paul Richard Filippi

***** ** ***** ****

Princeton, FL 33032

Cell Phone: 305-***-****

Home: 786-***-****

E-Mail: adx943@r.postjobfree.com

OBJECTIVE: To obtain a challenging technology based, service support role with a prominent company with growth

potential. Excellent technical skills, hardworking and positive attitude.

EXPERIENCE:

OPERATIONS SUPERVISIOR

YRC Freight

Miami, FL

October 2015- Present

Develops daily delivery plan utilizing equipment, manpower, and other resources to ensure effective and efficient operations and that work assignments are completed properly.

Supervises all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations.

Ensure necessary resources of labor, equipment and time are available to all employees to allow maximum productivity of operations staff.

Ensure load quality, timelines, and work efficiency goals are met.

Recruits, develops and retains qualified personnel to ensure effective operations in support of company’s mission and goals. Responsible for the selection, training, motivation and discipline of terminal employees.

Conducts performance reviews and focus on development and career planning.

Communicates company safety program, trains, and enforces safety rules and compliance with all government regulations.

Administers safety programs which encourage a safe work environment and focus on prevention of accidents and injuries.

Ensures compliance with government, company, and local labor regulations, policies, and procedures.

BAYVIEW FINANCIAL

Coral Gables, FL

December2014-December 2016

HELPDESK ANALYST

Perform network add/change tasks for new as well as former users

Field incoming help requests for end users via both telephone and emails in a courteous manner.

Build rapport and elicit problem details from help desk customers.

Prioritize and schedule problems, escalate problems when required

Evaluate document resolutions and analyze trends for ways to prevent future problems

Troubleshoot Windows applications (Operating System, Office and Outlook)

Troubleshoot software and hardware products to ensure client satisfaction

Handle calls in special queues as needed

Maintained a 24/7 support level for 250 users within a Windows environment

PUBLIX SUPERMARKETS INC.

Miami, FL

June 2012- December 2014

RETAIL IMPLEMENTATION TECHINICIAN

Troubleshoot and resolve Server hardware and software problems in a networked environment.

Troubleshoot and maintain network peripherals such as printer and digital copiers on the network.

Maintain system backups, equipment logs, and inventory tracking.

Maintain configuration standards and documentation for servers and desktops.

Perform network add/change tasks for new as well as former users.

Field incoming help requests for end users via both telephone and emails in a courteous manner.

Document all pertinent end user identification information, including name, department contact information, and nature of the problem or issue.

Build rapport and elicit problem details from help desk customers.

Prioritize and schedule problems, escalate problems when required.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through the final resolution

Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring system and applications.

Install anti-virus software.

Perform post resolution follow-ups to help request.

Other task as required by management.

UNIVERSITY OF MIAMI MILLER SCHOOL OF MEDICINE

Miami, FL

June 2009- June 2012

SENIOR COMPUTER OPERATOR

Design, install, configure, implement, maintain, and support computer systems with communication components, network operating systems, software and appropriated hardware to solve deficiencies

Troubleshoot Windows applications (Operating System, Office and Outlook)

Install, upgrade, repair, and configure computer systems and network printers

Conduct research and development in hardware, software, and communications resources to support the planning and enhancement of computer systems network

PRC

Cutler Bay, FL

December 2008- April 2009

TECHNICAL SUPPORT SPECIALIST

Provide assistance and information to clients via phone, email and chat. Interpret clients’ needs and utilize Call Center software programs to identify possible resolutions.

Troubleshoot software and hardware products to ensure client satisfaction.

Accurately track and document client contacts into appropriate software system.

Handle calls in special queues as needed.

Perform other duties as assigned.

MIAMI-DADE COUNTY ELECTIONS DEPARTMENT

Doral, Florida

November 2008- December 2008

Seasonal position same duties as below.

UNISYS CORPORATION

Miami, Florida

June 2008 – November 2008

IT SPECIALIST

Install, configure, implement, maintain, and support computer systems with communication components, network printers, software and appropriated hardware to solve deficiencies

Configure and troubleshoot PDA’s (Blackberry)

Troubleshoot Windows applications (Operating System, Office and Outlook)

Ensure that IT resources continue to meet TSA needs and comply with IT standard as required by department procedures

Maintained a 24/7 support level for 250 users within a Windows environment

Project Management and Move Management from an IT perspective

Perform other related duties as necessary

SIEMENS/MORGAN STANLEY

Miami, Florida

August 2007- May 2008

IT FLOOR SUPPORT

Full service IT support includes but is not limited to: desktop (hardware & software), networking, audio/video conferencing equipment, Avaya PBX, 3rd party applications, wiring cross connects and patch panels, documenting technology issues.

Install, upgrade, repair, and configure computer systems and network printers

Configure and troubleshoot PDA’s (Blackberry)

Troubleshoot Windows applications (Operating System, Office and Outlook)

Provide technical support to Morgan Stanley employees

Maintained a 24/7 support level for 40+ users within a Windows environment

Consistently work with Market Data companies to install, troubleshoot and support real-time market data systems (Bloomberg/Thompson ILX/Reuters).

Conduct site inventory on IT devices as deemed necessary by management

Project Management and Move Management from an IT perspective

Perform other related duties as necessary

DEPARTMENT OF CHILDREN AND FAMILIES

Miami, Florida

February 2007-August 2007

DISTRIBUTED COMPUTER SUPPORT SPECIALIST

Design, install, configure, implement, maintain, and support distributed computer systems with communication components, network operating systems, software and appropriated hardware to solve deficiencies

Provide technical support to DCF/IT customers (DCF Employees, Providers, Central Office)

Ensure that IT resources continue to meet district needs and comply with IT standard as required by department procedures

Provided desktop/laptop support of hardware and software related problems to approximately 800+ (DCF Employees, Providers, Central Office)

Troubleshoot/Configured/Installed hardware and software issues that included: network connectivity (TCP/IP, Novell 5.1.x, NIC cards), hard drive/memory issues and upgrades. MS Office 2000 Suite, Lotus Notes 4.x & 5, Microsoft Outlook XP profile maintenance, new PC/Laptop setups (Compaq & Dell), and configurations with standard image for new hires via Norton Ghost 9.x/ Drive Image, Printer installations and management.

Conduct research and development in hardware, software, and communications resources to support the planning and enhancement of district-wide computer systems network

Conduct site inventory on IT devices as deemed necessary by management

Configure and troubleshoot PDA’s (Blackberry)

Perform other related duties as necessary

MIAMI-DADE COUNTY ELECTIONS DEPARTMENT

Doral, Florida

July 2006-January 2007

COMPUTER TECHNICIAN 2

Install, upgrade, repair, and configure networks and computer systems

Disk imaging, install software

General office duties, customer service, and technical support

Troubleshoot computer related problems

Test computer systems and flash memory cards for quality assurance

CENTRALIZED LABORATORY SERVICES INC.

Long Island City, New York

July 1991-April 2006

ASSISTANT TRANSPORTATION MANAGER

Directly manage clients logistical needs

Managed payroll schedule and overtime adjustments for department employees

Design daily, holiday and contingency for courier schedule and routes

Communicates with clients to help resolve problems

Represents the department in meeting with client representatives

Plays a role in purchasing decisions regarding vehicles for the fleet

Manages accounts with fuel vendors and repair facilities and project trends

Plus responsibilities described under Assistant Dispatcher

ASSISTANT DISPATCHER

Use computer and database skills to automate operations in Transportation Department

Utilized computer applications such as word processors, and spreadsheets to manage data within department

Assist Transportation Manager in the overall routing and dispatching of 15 drivers

Complete incident reports, vehicle maintenances work orders and notify supervisor of any irregularities

Supervise evening transportation and housekeeping functions

Serve as an Operations Department liaison during evening hours

INTERNATIONAL HIGH SCHOOL

Long Island City, New York

June 2005-November 2005

COMPUTER ASSISTANT

Install, upgrade, repair, and configure Windows computer system and networks

Implement and troubleshoot wireless networks, and access points

Configure printers and ensure that all network computer system are on the network

Disk imaging, install software, and create websites

General office duties, customer service, and technical support

Troubleshoot faculty and student related network and computer problems

EDUCATION AND CERTIFICATIONS

LaGuardia Community College, Long Island City, New York

Associate in Applied Science Degree Major: Network Systems Administration

Deans List Spring 2005

CompTIA A+ Certification

Network + and MCITP in progress

SKILLS

Troubleshoot Computer and Networks (wired and wireless), DNS, Action Directory, TCP/IP, Novell, Lotus Notes, MS Office Suite XP to 2013, Windows 2000 Professional/Server 2003-08, /XP/Vista/7, Blackberry, Customer Service, Market Data Services (Bloomberg, Thompson ILX), Blackberry Desktop Manager, Hyper V Integration

REFERENCES

Charles Durso 516-***-****

Nick Pirkarsky 305-***-****

Kazi Jamil Ahmed 718-***-****

Ray Favors 813-***-****

Gabriel Godoy 917-***-****

Contact this candidate