Customer Service Production Worker

LEROY T. CARSO• Chicago, Illinois *****

Home: 312-***-**** • Email: **********@*****.***

SUMMARY

As an experienced professional, I am seeking a position with a well-established organization that will allow me to demonstrate all of my talents and skills in the area of Customer Service.

PROFESSIONAL EDUCATIOIN

Southern University of Illinois – Carbondale, Illinois

Adult Continuing Education

PROFESSIONAL EXPERIENCE

Easter Seals Inc., - Chicago, Illinois June, 2014 - Present

Greeter/Customer Service

Record details of customer contacts and actions taken

Confer with clients by telephone and in person to provide information about services

Check to ensure that appropriate changes are made to resolve client issues

Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems, or appropriate software

Answer user inquiries regarding computer software or hardware operation to resolve problems

RR Donnelley – Eldridge, Iowa September, 2009 – August, 2011

Printing Worker

Reviewed job orders to determine quantities to be printed, paper specifications, colors, and special printing instructions

Arranges pages so that materials can be printed

Operate laser plate-making equipment that converts electronic data to plates

Feed paper through press cylinders and adjust equipment controls

Collect and inspect random samples during print runs to identify any needed adjustments

Cut material to specified dimensions, fitting and gluing material to binder boards

Compress sewed or glued sets of pages, which are called signatures, using hand presses

Bind new books, using hand tools such as bone folders, knives, hammers,

Riverside Staffing September, 2007 – August, 2009

General Production Worker

Responsible for packaging, collating, and inspection of products

Responsible for supplying mod injectors with correct materials

Processed and packaged secure materials

Palletized materials for shipping

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