Kizzy Davis-howard

Royal Oak, MI

adx91g@r.postjobfree.com

+1-313-***-****

Authorized to work in the US for any employer

Work Experience

Registrar

R1 RCM - Novi, MI

December 2022 to Present

My job duties as a registrar are to register patients for various procedures such as x-ray, Mri, CT scans bone density as well as mammograms.Making sure patients are registered on the kiosks for check in process making sure each patient has the correct wrist bands and order forms for their appointment Running daily reports for billing and insurance as well as collecting copay.Directing patients on where they are to go for each procedure.I also work in the emergency department registering patients as they walk in affix wrist bands and collecting information from the patients on why they are in the emergency placing charts in order and in a timely manner also helping each patient with the px system better known as phressia and using the r1 hub for billing and discharge.Making sure each patient starts and leaves with a pleasant experience by using listening and sympathy for each patient. Assistant Manager

Approved Cash Advance - Redford, MI

July 2021 to November 2022

My job duties at approved cash was check cashing as well as doing payday loans,running a vault as well as till as well as calling the past due customers on their loans setting up payment arrangement on current and past due loans making sure the reports balanced to payments made and cashed out on also educating the guest on their best options of loan pay backs processing money orders,installment loans and creating and keeping relationships with past and present guests Customer Service Representative

TCF/HUNTINGTON BANK - Farmington Hills, MI

March 2021 to June 2021

As a contingent worker I am currently on the TCF/Huntington Bank assignment my job is to service the customers with their banking needs as far as opening a account,making deposits,withdrawal, following all policies and procedures offering new products for Huntington Bank as well as auditing cash for the vault as well as teller drawers and making sure to do regularly daily audits such as uprise counts making sure the tellers adhere to all regulations and staying in compliance reassuring the customers with great knowledge about the merger and keeping the customers with up to date information as well as giving great customer service.

Customer Service Representative

First Independence Bank - Detroit, MI

February 2020 to February 2021

My job as a customer service representative,I opened up accounts as well as ran a cash drawer I also processed withdrawal and deposits as well as cashier checks money orders providing information about the bank far as different promotions and services the bank offered,taking phone calls and making appointments for customers who needed banking services outside of your normal banking,I also have the knowledge of CD'S as well as IRA and giving great customer service Cage/Player Services/Customer Service

Greektown Casino - Detroit, MI

April 2018 to September 2019

Player Club Representative primarily responsible for the communication and awareness of promotions and special events throughout the casino and is responsible for signing up players for their player's cards for the GT rewards, educating guest on casino promotions and events and comps, bonus play, points and answering inquiries relating to the company.

Customer service representative

Citizens Bank - Livonia, MI

March 2016 to April 2018

Bank teller responsible for handling customer's financial transactions such as withdrawal, deposits transfers, money orders and checking deposits as well as balancing a cash drawer counting cash answering phones, filling paperwork, managing tam deposits and balancing numbers at the end of the day also offering products that best fit the customer needs as well as staying in compliance of rules and regulations

Seasonal Coat Check Attendant

Motor City Casino - Detroit, MI

November 2014 to 2016

Coat check attendant contributes to continued success by demonstrating unsurpassed guest services a high level of integrity and ethical standards, and professional dedicating, accurate and courteous manner using numbered tickets and handwritten tags store and secure guest's coats and other belongings such as hats suitcases according to company polices

Supervisor

Comerica Bank - Redford, MI

September 2001 to 2013

Opened new customer accounts, including checking, savings and lines of credit. Processed sales referrals and promoted bank services and products, resulting in 80% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Trained employees on cash drawer operation. Adhered to Comerica Bank security and audit procedures. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Education

High school or equivalent

Skills

• Customer service

• Organizational skills

• Sales

• Scheduling

• Management

• Microsoft office

• Customer Care

• Call Center

• CSR

• Customer Support

• Microsoft Word

• Customer Service

• organizational skills

• Sales Experience

• Cash Handling

• Upselling

• Front Desk

• Host/Hostess

• Guest Services

• Typing

• Cleaning Experience

• Retail Sales

• POS

• Computer literacy

• Cashiering

• Data Entry

• Microsoft Outlook

• Communication Skills

• Cold Calling

• English

• Administrative Experience

• Serving Experience

• Clerical Experience

• Zendesk

• Microsoft Excel

• Auditing

• Cleaning

• Troubleshooting

• Account Management

• EMR Systems

• Hospital Experience

• Insurance Verification

• Medical Records

• Medical Imaging

• Salesforce

• HIPAA

• CRM Software

Certifications and Licenses

CPR & First Aid

Present

I have my certification in CPR and first Aid on adults,children Assessments

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic attention to detail — Familiar

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Supervisory skills: Motivating & assessing employees — Proficient July 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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