Support Engineer Engineering

Malek Mohamad Al Faizan

Mujibur Rahman

SUPPORT ENGINEER NETWORK TROUBLESHOOTING PRINTER MAINTENANCE HARDWARE INSTALLATION ADDRESS: Room No: 216, Malek Society, Behind GB Bord, Vasad Chokdi, Borsad, Dist: Anand, 388540 Mobile: +91-779********

Email: ***************@*****.***

ABOUT ME

Highly motivated Support Engineer with experience in network troubleshooting, printer maintenance, and hardware installation. Currently working as a Support Engineer at UPL with Intellicon Pvt. Ltd. Possessing strong technical skills and a passion for solving complex technical issues, I am dedicated to providing exceptional support and ensuring the smooth functioning of IT systems. EDUCATION:

- Diploma in Computer Engineering from MSBTE, Jamia Polytechnic, Akkalkuwa (May 2019) - 69%

- SSC from G.S.E. Board (March 2016) - 48%

WORK EXPERIENCE:

- Support Engineer at UPL with Qodenext India Pvt. Ltd. (January 2020 - Present)

- Support Engineer at Computer Clinic Repairing Shop TECHNICAL SKILLS:

- Installation, configuration, and troubleshooting of TCP/IP connectivity, network connectivity, network printers, and login problems

- Wireless network devices installation and configuration

- Configuring and troubleshooting Microsoft Outlook

- Videojet (CIJ & LCM) printers installation and troubleshooting

- Zebra printer installation and maintenance

- Desktops and thin clients troubleshooting and repair

- Mobility devices troubleshooting and repair

- MICROSCAN camera installation, configuration, and troubleshooting

- Track and trace system hardware installation

- Printer installation and maintenance

- Working with Videojet printers, Clarisoft, and Clariconfig

- RFID printer installation and troubleshooting

- Vision system operations

- Hardware troubleshooting

- Software installation

- Networking issues troubleshooting

- Basic SQL operations

- Online scanner, object sensor, gap sensors operations

- HHT-related installation and troubleshooting

- Template generation with Zebra Designer, Bartender, and Nice Label

- Aggregation system installation

- Rejection system troubleshooting

- Access points troubleshooting

- Internet-related problems troubleshooting

- Microscan camera installation

- Conveyor stop or buzzer system installation with IO card PROFILE OF WORK:

- Responsible for supporting MICROSCAN camera installation and troubleshooting

- Maintained and troubleshooted MICROSCAN camera systems

- Managed maintenance and troubleshooting of various printers including Videojet, Zebra, LaserJet, and network printers

- Responsible for maintaining and troubleshooting wireless devices and network switches

- Managed maintenance and troubleshooting of dot matrix printers and network printers With a strong technical skill set and a dedication to resolving IT issues, I strive to provide exceptional support and contribute to the smooth functioning of IT infrastructure. I am open to new challenges and opportunities that allow me to expand my knowledge and skills in the field of support engineering. Feel free to reach out to discuss potential collaborations or opportunities related to support engineering and network troubleshooting.

PERSONNEL DETAILS: -

• Name: Malek Alfejan

• Father’s Name: Malek Mujibur Rahman

• Date of Birth: 30-March-2000

• Marital Status: Unmarried

• Nationality: Indian

• Languages Known: Gujarati, Hindi, and English

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