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Customer Service Software Testing

Location:
Mumbai, Maharashtra, India
Posted:
July 12, 2023

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Resume:

PROFESSIONAL SUMMARY

WORK EXPERIENCE

Dynamic experience of over 3 years as QA Tester in various domains such as Banking, ERP and Telecom. Proven expertise in ensuring software reliability and performance by conducting quality assurance and automated testing, including software testcase development and execution, implementation of test plans, and bug tracking. I was also associated with a manufacturing company, Venus Wire Industries, for about a year, working as an assistant marketing executive in the procurement and sales department.

Looking to pursue a challenging career and be a part of a progressive organization that gives me a scope to enhance my knowledge and utilize my skills towards the growth of the organization. Responsible for analyzing the business requirements, creating test strategies, and executing tests to identify bugs in new software and creating and maintaining automation packs for web and mobile applications. Experience in Manual and Automated testing, including Functional testing, Sanity testing, Integration testing, Regression testing and User Acceptance testing.

Developed and maintained automation test scripts for Functional and Regression testing based on software requirements using Appium.

Implemented test automation scripts for mobile testing using Appium for Android and iOS applications. Performed tests on emulators and simulators on BrowserStack and MobiLab software testing platforms. Used IntelliJ IDE to maintain automation scripts and GIT repository to check-in code and version control automated tests. Identified mobile elements and XPath using Appium Inspector. Managed test results and defects using Azure Devops defect management tool. Followed Agile testing methodology, participated in daily Scrum meetings and tested each Sprint deliverables. Analyzed test results and prepared test/defect summary report for Senior Management. Interacted closely with developers, business analysts, client, team manager, team lead and team members for feature issues and discussion.

Responsible for the planning and writing Test Plans, Test Scenarios, Test Cases and execution of all testing activities for Salesforce Cloud CRM Banking Loan Management System. Execute test plans against all phases of Software Testing (Functional, System, Integration, QA, UAT and Production). Performed API Testing using Rest Assured/HTTP client tools like Postman. Documented software defects, using a bug tracking system JIRA, and report defects to software developers. Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles. Assisted development team in troubleshooting and determining RCA for application defects and issues. Develop, document and maintain test data, data validation, end-to-end testing flows and communicate the same to Project Management and other Project Stakeholders.

Participated in all aspects of product testing, including test plan development, execution and delivery of well-tested solutions.

Prepared Quality Assessment and Sign off reports.

QA Engineer

Reliance Jio [ Aug 2022 – Current ]

City: Mumbai

Country: India

QA Engineer

Persistent Systems [ Mar 2022 – Aug 2022 ]

City: Pune

Country: India

Shivani Bhatkhande

Home: Mumbai (India)

Phone number: +91-762*******

Email: adx8ze@r.postjobfree.com

LinkedIn: www.linkedin.com/in/shivanibhatkhande

Whatsapp: https://wa.me/qr/R6XL4RWNT5KAK1

Bachelor in Electronics and Telecommunications Engineering Pillai Hoc College Of Engineering and Technology, Mumbai University [ 2014 – 2018 ] Address: Mumbai (India)

Shivani Bhatkhande

Other language(s): English Hindi Marathi

I hereby declare that the information furnished by me in the above document is correct and accurate to the best of my knowledge.

Mumbai, India

Vast experience in developing and executing software testing activities for ERP Manufacturing Solution. Extensive experience in performing various Functional Testing techniques such as Integration, Smoke, Regression, System, User Acceptance (UAT), Performance, Sanity Testing, etc. Used Postman client to get convenient, visual display of query results while API testing. Troubleshoot issues by performing thorough analysis, finding the root cause and developing well thought out resolutions and options such as providing workarounds, datafixes, submitting defects and change requests. Co-ordinated with clients, business analysts and technical developers to understand the customer requirements. Utilized JIRA for defect management and acted as single point of contact for assigning, managing defects and ensuring they get addressed appropriately with continuous communication. Strong familiarity with ERP Financial & Accounting Solution. Worked in an Agile environment to meet client expectations, timelines with quality deliverables. Provided training and guiding clients with the functional implementation of the ERP solution. Functional Tester

Tata Consultancy Services (On Third Party Payroll) [ Jan 2020 – Mar 2022 ] City: Mumbai

Country: India

Ability to learn and adapt to new tools and technologies very quickly. Capable of working in a environment, under pressure situation and attaining the target. Excellent communication, decision-making, problem-solving, and time management skills. Strong team player and enthusiastic self-starter who contributes well to the team. Excellent customer service skills including direct interaction with users, assertiveness and persistence to address issues to closure.

Testing Methodologies : Manual and Automated Testing, User Acceptance Testing, Black box Testing, Regression Testing, End-to-End/Integration Testing, Sanity Testing, Web and Mobile App Testing. Test Approaches : Agile/Scrum, SDLC, STLC, Bug Life Cycle Testing Tools : Appium, BrowserStack, MobiLab, WebDriverAgent Defect Tracking Tools : JIRA, Azure Devops

Operating System : Windows 10, Mac

IDEs : IntelliJ

Version Control : GIT

MS Office Tools : Word, Excel, Outlook

Personal Skills

Technical Skills

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EDUCATION AND TRAINING



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