P R O F I L E S U M M A R Y

An incredibly detail-oriented leader with strong skills in healthcare, agile project management, process improvement, Lean Six Sigma, data analytics, customer success, policy management, problem solving, and human resources. Aspirations of to joining an organization that values the input of customers and uses the data to effectively meet the goals of both the customer and organization. My personable and analytical nature is a strength in business negotiations. E D U C A T I O N

P R O F E S S I O N A L E X P E R I E N C E

Front Desk Office Manager

Hampton Inn, Huntsville, Texas

Managed guest accounts, payments, data entry, and customer service for a 75-room hotel. Operated software maintenance, report generation, analysis, and configuration changes. Delegated front desk staff and generated front desk scheduling for 12 employees. Initiated and implemented up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

Aug . 2017 - May 2020

Life Enrichment Director

Regents Park of Winter Park Nursing Home, Winter Park, FL May 2020 - Aug. 2022

Implemented Lean Six Sigma to increase dept. efficiency, improving resident experience. Organized a volunteer program of 18 organizations and collected approximately $7,000 over the course of 2 years for the enrichment unit.

Analyzed MDS forms to develop plans to meet each residents goals of the 6 health domains. Teacher

Pioneer Crossing Elementary, Austin, TX

Analyzed data to improve state exam scores of 80 students by 33% within 25 weeks. Defining success criteria and implementing strategic plans to meet goal. Develop lesson plans to educate scholars about coding, science, and communication skills. Implementing Agile project management into lesson planning to satisfy student needs.. Aug. 2022 - Present

Austin, TX 78754

l i n k edin.com/i n / s e l enawright C : 5 1 2-986-9307 S E L E N A W R I G H T

s e l adx8yq@r.postjobfree.com

Master of Healthcare Administration (GPA 3.9) 2020-August 2022 University of Central Florida

Bachelor of Science in Healthcare Administration

Sam Houston State University

June 2020

Certified ScrumMaster (CSM)

Scrum Alliance

Dec. 2022

Executive Admin Assistant

UCF School of Global Health Management and Informatics, Orlando, FL Researched and compiled Alumni data to improve univ. recruitment and network access. Contributed to accreditation configuration of the graduate level health informatics program through technology-based research.

Collaborated with HR professionals to implement data management software. Aug. 2020 - Aug. 2021

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