Tamara Stone

Memphis, TN *****

adx8y4@r.postjobfree.com

901-***-****

Country Home Day Care Memphis, TN

Lead Teacher, 3-4 year old classroom 2021-2022

Maintain a safe play environment.

Observe and monitor children's play activities.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.

Aetna Insurance Memphis, TN

Customer Service Representative 2020

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

C.O.D. TAX Memphis, TN

Receptionist (Seasonal) 2013- 2019

Answered inbound calls

Assisted clients with retrieving the documents needed to complete their tax files

Updated client files, scanned, faxed, and copied required information into database

Replied to emails and fax daily and filed paperwork alphabetically or numeric order

Counted moneys to ensure accuracy

Balanced inventory

Customer Service Specialist

Used computer literacy skills to resolve concerns and complete transactions

Made calls to applicants past and present employers through email and fax daily

Verified the applicants work history, ethics and eligibility for rehire

It's Fashion Memphis, TN

Assistant Manager 2017- 2017

Inventory Audit

Cashier

Scheduling Manager

AP/AR

Complete phone calls to meet required performance standards and metrics

Responds with accurate information pertaining to the caller's questions using professionalism and integrity.

Walt Disney Company DisneyStore.com Guest Services Center Memphis, TN

Guest Service Call Center Agent (Seasonal) 2011-2012

Answered inbound calls from employee and customers to place orders and resolve issues

Provided Guest recovery options to de-escalate Guest concerns

Communicating resolutions to patrons via email resolution

Provide accurate, friendly customer service in a timely manner

Demonstrated problem solving skills

Education/Certifications Diploma 2003

Wooddale High School Memphis, TN

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