Customer Service Data Entry

AMY CHURCHILL

Ludington, MI ***** 616-***-**** **************@*****.***

SUMMARY

Empathic, personable, and reliable Crew Trainer with experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services. I am very detail-oriented, and I like to maintain my work area's cleanliness. I'm also an animal lover and pet owner, who more than anything, would love the opportunity to assist your clinic with the upmost support, hard work ethic, and assistance wherever needed. I have a solid history of versatility and hard work. I'm extremely passionate and prideful when it comes to any work that I do. I am naturally encouraging, sending out positivity to my crew/fellow co-workers. I'm enthusiastic for the opportunity to pursue something that fills my heart with absolute joy. I feel that in every job I have ever had, I was a valuable asset. Very open to expand my expertise with proper schooling in accordance to my employer's needs.

SKILLS

New Employee Training

Procedure Demonstrations

Team Exercises

Leadership Development

Attention to Detail

Job Skill Building

Operations Understanding

Quality Assurance

Problem-Solving

In-Depth Research

Clear Communication

Work Coordination

Persuasive Negotiation

Critical Thinking

Verbal and Written

Communication

Data Entry

Courseware Development

Equipment Function Testing

Instrument Calibration

EXPERIENCE

09/2021 to Current Team Trainer

Wendys Restaurant Ludington, MI

Trained employees on additional job positions to maintain coverage of roles.

Demonstrated job-specific tasks and explained policies to over 5 associates each quarter.

Instructed new team members on correct procedures for operations. Developed and implemented strategies to enhance team performance, improve processes and boost results.

Planned and delegated group and individual work assignments to trainees.

Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation. 06/2020 to 06/2022 Mushroom Harvester

Gourmet Mushrooms Inc. Mycopia Scotville, MI

Communicated with management to promote efficiency in daily operations.

Assessed needs of seasonal, annual and perineal mushrooms and identified pests and other issues that could hinder growth. Harvested mushrooms crops by hand to avoid damage to delicate items. Documented crop growth, yields and use of related supplies. Loaded agricultural products into trucks to transport to market. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Loaded and unloaded crop harvests into trucks or storage areas. 02/2014 to 04/2019 UT Technician

Fischer Tank Fabrication Kaleva, MI

Analyzed sonographic information and communicated findings to fabricators.

Applied independent judgment during exam process to accurately differentiate between normal and pathological findings. Positioned welded propane tanks to most effectively orient ultrasonic equipment.

Performed routine maintenance of ultrasonic machines and reported major malfunctions to coordinate repairs.

Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels. Learned new testing methods through continued education and research.

Calibrated products to match design and operational specifications. Reviewed image quality and filed images in appropriate ultrasonic records.

Pressure tested fabricated/welded propane tanks after gathering info on the quality of the weld.

Compared product and materials colors, shapes, textures and grades with predetermined templates.

Completed accurate measurements of welded products with rulers, calipers, gauges and micrometers and documented findings in official records.

Demonstrated self-reliance by meeting and exceeding workflow needs. EDUCATION AND TRAINING

05/2006 High School Diploma

Manistee High School Manistee, MI

ACCOMPLISHMENTS

Recognized as Employee of the year for outstanding performance and team contributions.

Led team to achieve set goal of fabricated tanks earning recognition from upper management and financial reward.

Promoted from Line Loader to Ultra-sonic tech, in less than 12-months. Improved delivery of fabricated and refurbished tanks by working extra days(optional not mandatory), realizing overall increase in customer satisfaction and cost efficiency.

Consistently maintained high customer satisfaction ratings. ACTIVITIES AND HONORS

Ultrasonic technician certification

Participant/donor in the Childhood Cancer Association Volunteer at the animal shelter (in Manistee)

Landscaping (mostly renovating and tending to gardens CPR certified

Fork-truck license

CERTIFICATIONS

Licensed forklift driver

Certified Ultrasonic Technician Level 1

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