Customer Service Lead Server

Sasha Alexandra ****************@*****.***

Hospitality and Health Care Specialist 773-***-****

Areas of Expertise

●Interpersonal Skills

●Beverage Knowledge

●Counseling

●Verbal & Written Skills

●Supervising

●Training

●Guest Relations

●Hospitality

●Efficiency

Professional Experience

TEND

Lead Server

●Managed high-volume kitchen at major stadium events

●Provided superior customer-facing counter support

●Built employee relations between various departments

EAST BANK CLUB

Lead Server

●Ensured the accuracy and quality of every order in a timely manner

●Recommended ingredients according to health needs and requests

●Possessed a detailed knowledge of choices for dietary restrictions

●Ordered department stock twice daily

PIZZA CAPRI

Lead Server

●Consistently up-sold liquor sales by 20%

●Provided a superior experience for every guest

●Co-ordinated to-go and delivery orders

PLANNED PARENTHOOD

HIV Prevention Specialist - Reproductive Health Assistant

●Developed outreach opportunities with community based organizations

●Educated outreach clients about HIV prevention and education

●Assisted clients to receive and return to health care

HAYMARKET CENTER

Case Manager for HIV clients

●Developed treatment programs and linkage to needed resources for aftercare

●Assisted clients to achieve goals as defined by treatment program outlines

●Facilitated group therapy for interpersonal and social well-being

THE BLANCHARD

Lead Server / Server Assistant

●Educated guests about Nuevo French / American cuisine

●Trained new front of house employees

●Learned beverage pairings of nightly menu changes

●Attended wine tastings that reflected seasonal ingredients

Education

School of the Art Institute of Chicago

Fine Arts & Art Therapy

Certification

Basset

ServSafe

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