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Customer Service Quality Control

Location:
Miami, FL
Salary:
22.00 Per Hour
Posted:
July 11, 2023

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Resume:

Yolonda Roberts Wilson

adx8tb@r.postjobfree.com

754-***-****

Employment Yolonda Roberts Wilson

****-******* *********, **

Operation of Generated Income as

Independent Contractor

Uber Driver

Amazon Flex

Arise

SMS Virtual Solutions

Brightline

Employment 2006-2009 Panera Bread North Miami Beach, FL.

Via Coordinator

Managed the Catering Department

Preparing Food generated from Catered Sales

Which included delivery

Objective

Employment

To become an active contributing team member of a growing company, where I may have the opportunity to grow and advance professionally.

2005-2006 Winn-Dixie Hallandale Beach, FL

Deli Associate

Provide Customer Service

Quality control of serving fresh meat/cooked products

Employment

2004-2005 Einstein’s Brother’s Bagels Aventura, FL

Sandwich Maker

Provide customer service

Quality control of product

2003-2004 Ghirardelli Chocolate and Soda Shop Miami Beach, FL

Chocolateer

Provide customer service.

Quality control of product.

2002-2003 Einstein’s Brothers Bagels Hollywood, FL

Shift Manager

Assisting in Increasing profitability with increased sales and cost controls.

Inventory control.

Assisting in the hiring and training development of new employees.

2001-2002 Starbucks Miami, FL

Retail Store Manager

Staff recruitment and retention decreased employee turnover.

Development of Assistant Managers.

Increased store profitability through: Profit and Loss Statement controls; inventory; costs; marketing; audits; labor; and sales reviews.

Award for exceeding a million dollars in sales.

1991-2000 Nath Miami Franchise Group Ft. Lauderdale, FL

Restaurant General Manager

Responsible for all day-to-day operations of a fast food restaurant.

Achieved and exceeded store budgeted sales.

Developed and trained crew members, shift leaders, assistant and general managers.

Implemented incentive programs for employees.

Increased store profitability through: Profit and Loss Statement controls; inventory; costs; marketing; audits; labor budgets; and marketing.

Quality control of product.

Award for surpassing budgeted sales.

Award for controlling costs.

Award for a profitable bottom line.

Education

2002-2005 University of Phoenix Online

Majoring in Business Management

Professional

memberships

Member of Prepaid Legal Services

Certifications

Advanced Guest Services

Florida Food Service Management

Basic Management Training (BMT)

Intermediate Management Training (IMT)

Supervisory Skills Training Program (STP)

AFS



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