Customer Service Data Entry

Shaimaa Kamel

**** ***** ****, *** **, BROOKLYN, NY 11209

Tel: 929-***-**** E-Mail: adx8sz@r.postjobfree.com

OBJECTIVE: To obtain a position as a Social Worker where I can utilize my direct service and public relations experience.

SKILLS & QUALIFICATIONS:

* Bilingual: English/Arabic © 5+ Years Administrative Experience

‘+ Experienced Conducting Intakes, * Proficient in Public Relations

Completing Assessments, and Making * Microsoft Office Certification

Direct Referrals

EDUCATION:

Helwan University Cairo, Egypt

Bachelor's Degree of Social Work Graduated 06/2001

International Computer Driving License Certificate Cairo, Egypt

Dec. 2011

WORK EXPERIENCE:

Bay Park Center for Nursing & Rehabilitation Bronx, NY

Office Assistant 01/2018 - Present

© Great knowledge of Sigma and Optima Application for data entry.

© Organized, maintained and updated client database, records and files according to established procedures

‘© Maintained positive and cooperative working relationships with staff and clients

* Provided exceptional customer service to all clients, administration and support staff.

Strong phone contact handling skills and active listening

Rainbow Clothing Store Brooklyn, NY

Security Guard 01/2017-06/2017

‘© Patrolled premises on regular intervals, Reported any usual activities to Supervisor.

* Prevented retail assets from theft and damages. Checked and held bags as clients entered and exited,

EEC Engineering & Consulting Cairo, Egypt

Director of Administration 2004-2015

* Managed and trained the entire HR team.

‘* Performed and streamlined all administrative tasks. Ensured smooth communication within the HR team,

© Oversaw all outreach to current and prospective clients.

© Assisted administrative team as needed, Oversaw appointment scheduling and follow-up.

A & A Consulting, Terminal Hall No, 4 Project Cairo, Egypt

Secretary 2001-2002

« Oversaw all scheduling of appointments and events in an efficient manner:

+ Drafted and sent interdepartmental memos and announcements.

© Greeted clients and demonstrated excellent customer service,

‘© Managed all filing, clerical, and administrative office duties to ensure optimal staff performance.

Cairo Nursery for Special Needs Children Cairo, Egypt

Social Worker 2001-2002

‘* Performed psychological and at-risk assessments of students.

* Developed and implemented service plans. Ensured the joint cooperation of students and teachers.

«Executed weekly and on-going case management as needed.

Assisted students with language, speech, and reading challenges.

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