Sonja Stoces
Poulsbo, WA **370
*******@*****.***
EXPERIENCE
Aspen Dental, Remote—Scheduling Center Agent
December 2020- January 2022
Call center agent responsible for taking inbound calls and scheduling dental appointments. Ability to connect with patients on a personal level. CBT Supply/SMARTdesks, Remote — Sales Representative August 2016 - October 2020
Responsible for inbound calls, interviewing clients to determine the best solution. Maintain the database of quotes. Follow up to convert quotes to orders.
Simple Solutions, Phoenix AZ- Virtual Assistant/Owner November 2014 - Present
Assisting business owners with tasks such as data entry, blogging, graphics, and website maintenance.
Hertz Furniture, Phoenix, AZ - Sales Representative November 2012 - October 2013
Design Center team Member. I assisted customers in selecting furniture for newly built or renovated schools in their district. We provided a turn key solution including design, procurement, and installation of required furniture. 3M, Anchorage, Alaska - Sales Representative
December, 2004 - January, 2012
Outside sales representative calling on distributors. I handled office supplies, janitorial, and library services. I was responsible for introducing distributors to new products, designing sales promotions, and assisting dealer reps with end user calls. EDUCATION
SKILLS
Typing speed 44 wpm
Proficient in Word & Excel
Experience with Powerpoint,
Publisher, Outlook, and
Photoshop
Excellent phone skills
LANGUAGES
English
Alaska Pacific University, Anchorage, Alaska— None September 2003 - December 2005
Studied organizational management in the Degree Completion program. Victor Valley Community College, Victorville, California Associate’s Degree - Liberal Arts
September 1984 - May 1986
Studied general classes with a focus on English and literature. Louisiana State University, Alexandria, Louisiana
September 1983 - May 1984
Studied general classes with a focus on English and literature Volunteering
International Order of the Rainbow for Girls
Served as Mother Advisor to the local chapter in Anchorage as well as the Grand Mother Advisor for the State of Alaska. This organization prepares girls for life. The girls conduct their meetings, plan their activities and charitable fundraising events, as well as developing public speaking skills.