Customer Service Data Entry

Allyssa R. Soltero

Los Angeles, CA **********@*****.*** 661-***-****

EDUCATION

Mission High School San Fernando, CA

General Education GPA:3.6 June 2017

WORK EXPERIENCE

Galpin Volkswagen North Hills, CA

Executive Assistant November 2020-Present

● Managing day to day operations, gathering documents to prepare for meetings, calendars and coordinating travel arrangements

● Creating content and marketing on social media to promote products and services to build engagement with an audience

● Collecting and storing data on sales numbers using different tools to track data and leads that travel through the pipeline

● Recording, reconciling, and tracking the financial transactions of the company into organized accounts or sheets

● Handling private information with confidentiality (Credit Bureau, Loan Applications, DMV KSR, Contracts)

● Overseeing special projects (i.e. retreats, events, fundraisers, conferences, and presentations)

● Working with clients or vendors who have orders, or require information about products/services purchased from or for the company

Galpin Ford North Hills,CA

Customer Relations Coordinator / Service Operator August 2019-November2020

● Appointment Scheduler, coordinated appointments for the customers automotive needs

● Handled incoming and outgoing correspondence, maintain files and records, perform data entry, maintain office calendars

● Provided the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints

● Promoted within a short time frame for excellent performance, leadership skills and teamwork O Sushi Canyon Country, CA

Restaurant Lead Server January 2017-September 2019

● Serviced guests with food and beverage requests in a timely, professional, and friendly manner

● Ensured compliance with licensing, hygiene, health and safety legislation/guidelines

● Maintained relationships with regular and repeating customers to maintain the customer retention for the business

● Thrived in a high-energy, high-stressed, self-motivated environment while maintaining a thick-skin and professional attitude

● Assisted guests' needs, responding to their inquiries, and immediately addressing their dining concerns SKILLS & INTERESTS

Written and Verbal Communication Organizational skills Leadership Problem-Solving Multitasking Time Management CPR, AED, and First Aid Certified Team-Player Resourceful Mathematical Skills

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