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Customer Service Call Center

Location:
Tracy, CA, 95377
Salary:
$33.00 hourly or negotiable
Posted:
July 11, 2023

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Resume:

ZARNOL KHALIK

**** ***** **** *****, ** *****

PH# 510-***-****

Email: adx8rb@r.postjobfree.com

Objectives

Seeking for a position to utilize my exceptional organization and communication skills to make a positive contribution to ensure company’s success

Skills Highlights

WPM 40 Budget Management Experience

Microsoft office/ Teams Logistics Experience

Windows / Mac OS Attention to detail

Excellent Customer Service Management skills Knowledge of Bear Tracks Systems Package Screening/ Testing

Talented Multitasked Training and leadership Standard/Procedure Compliance Compounding, dispensing, filling of Consulting patients regarding Rx’s medications, Insurance Companies

Verification, Supervision of new staff

Technicians, & Clerks.

Accomplishments

High School Diploma

Business Management

Licensed Pharmacy Technician

Licensed by The State Board of Pharmacy California (#74704)

BLS Certified

Work Experience

September 2022- April 2023: Ricoh USA- Logistics Move Coordinator

Worked in Shipping & Recveiving Dept while accepting incoming packages from

various carrriers such as FedEx, UPS, Amazon, HD Supply, Ontrac etc.

• Screened incoming packages and downdrafted them for our customers on special screening and testing machines to make sure they are clear of any pathogens or illicit material.

•Run tests of packages and login the correct information and make lables through Bear Tracks systems on the computer using the app to make sure its delivered to the right recipient.

•Drive the company vans to go out to make deliveries and drop-offs to our customers at their multiple locations for proper deliveries and if they requier a pickup as well.

February 2022 – March 2022: Kaiser Permanente- Call Center- Pharm Tech

•Took phone calls of Kaiser members on there medication refills

•Send Refill authorization requests over to Doctors per patients request

•Went over options for Kaiser members to see what medications they would like mail-ordered and what they need to pick up from the pharmacy.

April 2022- May 2022: CVS/ OMNI Care Pharmacy- Driver

•Deliver Medications to patients in Clinics, Long term homecare, and there residence

•Organize medications by city and zip code to where and what driver might go to that specific area.

•Be in touch with the manager on route to make sure what stops and meds need to go back out for delivery from the pharmacy and what new prescriptions were ready.

August 2015 – Feb 2020: FedEx Driver / Manager – Abdul’s Packaging Inc. (Associated with FedEx Ground) Inspecting all Trucks is maintained with accordance to the DOT.

•Training new employees on pickup and delivery Routes.

•Establish Long-term customer relations with excellent service and communications.

•Good work and accident free driving record.

•Attended and participated with all driver safety meetings.

•Keeping check with all drivers’ physicals and renewals.

•Verifying New employee applicants with First Advantage

•Driving on Various pickup and delivery routes as needed

February 2011- August 2015 – Independent Contractor/ Owner/ CEO - Zask Corp / Aleena Packing Inc./ Associated with FedEx Ground.

•Hired & trained employees for my company

•Preparation of Payroll through Wells Fargo OPT systems

•Administrative

•Management of daily operations and to assure a smoothly functioning and efficient organization.

•Plan, develop, and implement strategies for generating resources and revenues for Aleena Packing Inc

•Filing of all legal regulatory documents

•Represent the company at legislative sessions, committee meetings, and at formal functions.

•Management of companies all data entries.

•Keeping all expenses incur documents of the Business for Tax Purposes.

•Scheduling Truck maintenance with accordance to DOT.

•Maintaining all compliance documents with FedEx.

November 2007 – February 2011 – P&D Driver - Abdul’s Packaging Inc.

•Delivered and picked up packages to and from routes in accordance with FedEx schedules.

•Helped Train new Drivers on different routes, while teaching them scanner techniques

May 2007- October 2007- Clay Worth Pharmacy – Castro Valley, CA

•Compounding medications

•Filled prescriptions and packed medications in Blister packs.

•Check orders sent from various facilities.

•Order in house supplies including medications & supplies

•Maintaining Hippa regulations. Filling of Rx’s including schedule Meds

•Inventory, and talk to insurance companies on patients coverage & benefits

December 2006- March 2007 – Internship for Pharmacy Tech at Kaiser Permanente – Fremont, CA

•Working under the supervision of Pharmacist.

•Filling and compounding medications.

•Consulting all patients on new medications. & some Indian patients (fluent in hindi)

•Transferring medications from Outpatient to Inpatient Pharmacy when needed

•Dispensing of all meds, including schedule II, schedule III, schedule IV, & V.

Reference: Upon Request.



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