Customer Service Warehouse Associate

Y A S H A H U G H E S

A B O U T M E

I am experienced and motivated with a background in

customer service, administration, and luxury concierge services. I have a proven track record of providing exceptional customer service and creating positive customer experiences. I am highly organized and have the ability to multi-task in a fast-paced environment. I have excellent communication skills, both written and verbal, and am comfortable working with people from diverse backgrounds. My strengths lie in problem-solving and finding creative solutions to challenging situations. I am passionate about providing the highest level of customer service and take pride in ensuring that every customer is satisfied with my work.

225-***-**** • ***********@*****.***

E X P E R I E N C E

2022

2016 Step By Step Infant & Learning Center

Associate Director

• Compile data to prepare reports or process requests.

• Process documents and materials, disseminating information in compliance with administrative guidelines

• Hire and train new staff

• Provide professional development opportunities for staff.

• Establish and communicate policies.

• Develope educational programs and standards.

• Maintain instructional excellence.

S K I L L S

Customer Service

Customer-

Engagement

Communication

Client Satisfaction

Issue Escalation

Microsoft Office

• Monitor club lounge for seating availability, service, safety, and well- being of guests.

• Maintain cleanliness and condition of bar, bar unit, tables and other tools.

• Prepare and service hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.

• Anticipate and communicate replenishment needs promptly.

• Utilize basic conflict resolution skills to handle difficult guests and customers.

• Record guests comments or complaints, referring customers to managers when necessary.

Ritz-Carlton

Club Level Concierge

Hyde Title Company

Receptionist

• Answer and transfer calls

• Organize/ maintain files and databases

• Schedule appointments and meetings

• Greet and assist clientele

2021

2019 Amazon

Warehouse Associate

• Input product information and quantities into warehouse databases.

• Interact effectively with staff through ongoing communication and exchange of information.

• Replenished shelves with incoming stock orders and pertormed daily Spot checks on

inventory.

• Use scanners to document pertinent carton level information

Contact this candidate