Customer Service Representative

Eugene Brown

I’m professionally trained as a customer service representative, proficient in

property management and data entry, with the ability to relate to individuals from many cultural backgrounds while communicating effectively, providing quality customer service and being consistent in maintaining a high level of professionalism.

875 Conley rd se F4

Atlanta, Ga

678-***-****

mr,adx8pt@r.postjobfree.com

EXPERIENCE

Maryland Transportation Administration, Baltimore, Md

— Dispatcher Operation Manager

February 2008 - Jan 2012

Investigate resolved customer inquiries and complaints in an empathetic manner. Cross-trained back up other customer service managers, and workflow to exceed quality service goals.

Fedex Ground, Alpharetta, Ga — Ground Driver

July 2017 - Jan 2023

Fedex drivers pick and deliver packages to ensure customer service. Responsible for vehicle inspection, securing packages, loading and unloading of delivery trucks. Provide considerate and efficient pickups and delivery of customers packages.

Marriott, Richmond, Va — Operation Manager

February 2012 - June 2017

Highly successful at juggling multiple priorities while delivering superb service with a smile. Hotel operations management, hospitality background, performance audits, bookkeeping, event planning and coordination.

EDUCATION

Baltimore school of Arts, Baltimore, Md — high school Sept 1998 - june 2001

Georgia Tech, Atlanta, Ga — Bachelor of Science

Aug 2001 - June 2004

Bartender Certification 2009, Baltimore,Md

Mixology certification

Certification in Culinary Arts 2011, Richmond, Va SKILLS

Adaptability and

responsiveness

Hospitality Background

Performance Audits

Hotel operations and

Management

Event planning and

coordination

Exception communication

skills

AWARDS

Apple Ried Award 2017

Richmond, va

Dispatcher Supervisor of

Operations Award 2010

Baltimore, md

Marriott employee of the year

2013, 2014, 2015

Marriott Operations Manager

Award 2016,2017

Fedex Ground Employee of

Year 2022

LANGUAGES

England and French

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