Customer Service Administrative Assistant

***************@*****.***

586-***-****

Sterling Heights, Michigan 48313

GJOVANA

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Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. PROFESSIONAL SUMMARY

Dakota High School

Macomb, MI • 05/2018

High School Diploma

Macomb Community College

Warren, MI • Expected in 05/2022

Associate : Medical

SKILLS

• Scheduling

• Matrixed environments

• Customer service

• Budgeting

• Strategic planning

• Research

• Operational improvement

• Sales support

• Team building

• Data collection

• Operations management

• Business planning

• Administrative support

• Multitasking

• Active Listening

• Adaptability

Communication/ Interpersonal C

ommunication

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• Critical thinking

• Delegating/ Time management

EDUCATION

Linda Lucaj - Administrative Assistant

Troy, MI • 01/2019 - 11/2019

Leo's Coney Island - Waitress

Rochester Hills, Michigan • 10/2018 - 04/2019

Providing excellent wait service to ensure satisfaction, Taking customer orders and delivering food and beverages, Answering questions and sharing additional information with restaurant patrons, Managing Scheduling for all staff members, Supervising the current shifts staff.

WORK HISTORY

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

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Drafted professional memos, letters and marketing copy to support business objectives and growth.

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Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

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Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.

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