KUNIKA SAHNI

MIAMI BEACH, FL ***** 321-***-**** adx8mt@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and self-motivated customer service professional with over 10 years of experience in the hospitality industry. Specializes in providing high levels of customer service to create customer loyalty and future company revenue. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of customer satisfaction. Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought out decisions. Possesses excellent written and verbal communication skills, including active listening and conflict resolution. Capable of meeting deadlines and assignments in a timely manner with minimal supervision. Capable of working remotely/virtually from a home-office environment while handling high-volumes of inbound and outbound calls, emails, and chat requests. Bilingual in English and Hindi. Technical Proficiencies: Microsoft Office Suite Windows Word Excel CORE COMPETENCIES

Leadership Customer-Driven Organization Data-Entry De-escalation Goal Oriented Ethics Integrity Compliance Tech Savvy Interpersonal Skills Critical Thinking Adaptable & Flexible Punctual & Reliable Time Management PROFESSIONAL HISTORY

Lead Bartender / Banquet Bartender W Miami (2016 – Present)

· Achieved “Employee of the Month” and earned several five-star reviews on Yelp from satisfied clients by providing high levels of customer service to elite clients

· Managed liquor inventory, developing systems to place orders based on forecasted demands and budgetary guidelines

· Increased company revenue and average order values by upselling premium brands to clients

· Maintained a working knowledge of company policies, procedures, and best practices to adhere to brand standards Bartender / Bottle Server Fifty Night Club / Viceroy Hotel (2010 – 2016)

· Built relationships and developed rapport with guests to achieve high levels of return clientele and customer loyalty

· Communicated with clients via telephone to book reservations and upsell additional VIP experiences

· Managed upscale, private hotel events and parties for VIP clients, maintaining flexibility to adapt to last minute changes and accommodate special requests

· Worked accurately and efficiently in fast-pace, high-pressure environments to quickly turn tables and maximize profits VIP Services Specialist / Bottle Server Camero Night Club (2007 – 2010)

· Networked and developed trust with local VIP clients to book reservations at Miami’s most-visited venue

· Collaborated with Miami’s most-booked DJ and Celebrity Host to create a memorable experience for clients

· Communicated effectively with elite clients to establish requests, answer questions, and resolve conflicts

· Multitasked with several VIP customers at once, prioritizing tasks based on urgency to maximize productivity VIP Door Manager / Host Funky Buddha Lounge (2005 – 2007)

· Established branding and identify of the newly opened Chicago location by hand-picking VIP clientele

· Managed and schedule door staff to ensure proper coverages during peak-volume times

· Maintained a working relationship with management and clients after moving to Miami to provide long-distance services

· Created systems to efficiently manage reservations for guests, ensuring VIP clientele remained a priority Interior Designer Interior’s Etc. (2001 – 2005)

· Designed custom furniture and custom home plans for celebrities and athletes based on individual budgetary guidelines

· Adhered to strict deadlines for delivery of merchandise, following up after installation to ensure complete client satisfaction

· Developed a working knowledge of industry trends and standards to make appropriate recommendations to customers

· Increased company profits and exceeded personal sales goals by upselling additional items and services to clients EDUCATION

Bachelor of Arts: Architectural Interior Design Columbia College

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