Sql Server Project Manager

SAMUEL TEXIDOR JR

Mobile: 786-***-****

Address: ***** ** ***** ******* *****, FL 33186

Email: **********@*****.***

https://www.linkedin.com/in/samuel-texidor-jr-802b7a40/

PROFESSIONAL PROFILE

Dedicated Technical Professional with extensive experience in project management, support management, SQL Server installation, maintenance, scripting, and process design solutions. Adept at troubleshooting and coordinating cross-functional teams to ensure project success.

WORK EXPERIENCE

Exclaimer, Support Manager for US Region, April 2021-July 2023

●Ensured delivery of support services within SLA period for clients across all time zones in US region and APAC

●Handled escalated support tickets for complex cases, “at risk” customers

●Managed engineer schedules to ensure coverage across US and APAC regions

●Worked with partners to resolve outstanding support issues and developed training material for partners' agents

●Coached and trained support engineers to manage large caseloads and improved case closure rates for US engineers by over 50%

●Implemented several departmental improvement projects to increase capacity and manage engineer burnout

AViT, Onsite Support Tech for Smokey Bones Restaurants Corporate Office, April 2020 - April 2021

●Provided IT support for 40 local and 100 remote users, troubleshooting reported issues and providing guidance on IT-related matters

●Administered and maintained Active Directory (AD), Azure, and Office 365 infrastructure, managed user permissions, email distribution lists, and user accounts and groups

●Saved Smokey Bones over $700 monthly with updates to Office 365 and streamlined day-to-day tasks by creating processes for equipment request, hire/term user request, and ticket submission

White OWL at MBAF, Technical Consultant\Project Manager, Dec 2016 – Jan 2020

●Responsible for software installation and configuration for clients with an expertise in design, instruction, & operations of technical solutions for software applications.

●Required to troubleshoot update, back up, permission and user management, in SQL Server using SQL Server Management Studio (SSMS), Script, and SQL Profiler

●Created JavaScript scripts to query and pass SQL data into application as part of the customization and design

●Created and maintained sites (Internally and Externally Facing) in IIS, bound sites to SSL certificates, as well as troubleshooting issues in IIS and connectivity

●Provide client support, assist with troubleshooting, configuration issues and work with escalation problem management.

●Analyzed networks and systems to determine areas for improvement in workflow and developed customized solutions.

●Developed and updated system procedures as needed to address changing operational requirements and documented changes and test procedures to keep system information accurate and project on budget.

White OWL at MBAF, SUPPORT ENGINEER – JUNE 2011 – DEC 2016

●Responsible for troubleshooting PaperSave issues reported by users.

●Requires knowledge of SQL Server, IIS, MS Server, Windows, and MS Office.

●Used SQL queries to track and update database issues

●Assisted with SQL backups and discussed best practices for database maintenance

●Installed server-side updates

●Trained new hires and assisted with on-boarding

●Created test environment for Professional Services, Sales, and Support teams, required installing MS Server 2012-2016, SQL Server and all host applications PaperSave integrates with, configuring Windows roles and features for application installation, creating and maintaining the Active Directory and permissions (AD and SQL), Deploying new servers on the fly as needed

EDUCATION

MIAMI DADE COLLEGE

●Associates Degree in Computer Science Miami Dade College

CORE SKILLS

●1 to 1 Coaching

●Multiple Department Collaboration

●Project Management

●Database Administration

●MSSQL Server

●Microsoft Active Directory

●Microsoft Azure

●Software Installation

●SQL

●JavaScript

●Training

●Software Installation

●Technical Writing

●VMWare

●Hyper-V

●Hardware Configurations

●Technical Troubleshooting

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