Customer Service Representative
Resume:
Courtney Catlin
Stockbridge, GA *****
*********@*****.***
Experienced Customer Service professional in pursuit of a challenging position that will employ my skills and provide an opportunity for career advancement Work Experience
coustomer service representative
Kaiser Permanente - Morrow, GA
November 2020 to Present
• Assist in booking members appointments with primary care physician.
• Send messages and provide messages left for members to and from physicians.
• Assist in answering all questions and concerns.
Customer Service Representative
Georgia Natural Gas - Atlanta, GA
September 2017 to Present
Provide any information regarding a customers account, Assist with applying for gas services and changing price plans, Assist with any turn off orders service transfer or gas leaks, Take payments and set payment arrangements.
Housekeeper
GREEN MAIDS - Atlanta, GA
May 2016 to September 2018
Clean homes or office spaces for clients. Bathrooms, kitchen, bedrooms, organize. Also responsible for golfing clothes if asked, wash dishes, baseboards etc Customer Service Representative
Nordstrom, Inc - Atlanta, GA
2015 to 2017
Handle all online orders.
Handle returns and missing packages.
Give store hours and directions.
Customer Director
kelly connect/Apple - Atlanta, GA
January 2013 to March 2015
Assist customers with all technical issues
● Provide store hours and setup in-store appointments
● Assist customers with all apple product purchases Price Coordinator
FOOD DEPOT GROCERY STORE - Stockbridge, GA
2009 to 2013
Held accountable for maintaining product order, accepting products from vendors
● In charge of price tag hanging, product data entry, and regulate store specials
● Responsible for determining products prices and money management Education
Diploma
WOODLAND HIGH SCHOOL - Stockbridge, GA
May 2009
Skills
• Customer Service
• Customer Support
• Customer Care
• Call Center
• CSR
• Residential Cleaning
• Microsoft Windows
• Mac OS
• Commercial Cleaning
Certifications and Licenses
driver's license
Assessments
Personality: Hard-Working — Expert
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Highly Proficient June 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Verbal Communication — Highly Proficient
June 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
● Microsoft Windows XP, MS Office Suite (Word, Excel, PowerPoint)
● Customer Service Professional
Contact this candidate