Customer Service Representative
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Lonnie Wilson
Enthusistic self-starter retiree looking to return to the workforce
Noblesville, IN 46062
***********@*****.***
I am a enthusiastic, results-oriented retiree looking forward to getting back in the workforce. I would love an opportunity,to utilizie my skills and work experinces in several diverse workplaces.
Excellent Work Ethic Works well with groups and teams
Excellant communication skills Self-starter
Trained Facitator/Team coaching Flexable, Adapable, Loyal
Good at cultivating partnerships
Upbeat positive atitude in customer based business
OTHER WORK EXPERIENCE BEFORE WHIRLPOOL
Asst. Mgr. in major grocery chain (Store, All Dairy dept.ownership)
Manager for Major Retail men's store (started as stock boy, promoted up)
Authorized to work in the US for any employer
Work Experience
Your resume doesn't list a current job, could you verify that the dates are correct?
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Family Caregiver
N/A - Indianapolis, IN
January 2018 to March 2023
Relocated, Built Home, took care of my mother
Merchandiser
Acosta - Grand Rapids, MI
April 2019 to November 2019
Built and maintained customer relationships, ensuring knowledge and needs of each account
Worked closely with mgr. and depart leads to decide how goods should be displayed to maximize sales
Stock and rotated products regularly, notifying manager of out of stocks
Promote additional displays of customer products
Placed marketing, advertising displays, materials at stores to increase branding exposure, customer traffic and sales
Customer Service Representative
Sam's Club - Grand Rapids, MI
January 2019 to April 2019
Listened to customer's concerns and come up with a resolution to the issue
Greeted customers to facilitates
Upheld privacy and security policies
Answered daily inbound calls and directed to designated Leads or departments
Addressed customer service inquiries in timely manner
Refunded customer's return
Senior Production Supervisor/Trainer now retireed
Whirlpool Corporation - Benton Harbor, MI
July 1996 to September 2011
Coordinated schedules and oversaw work of floor operations
Spearheaded transformation of production areas, increasing production, eliminating waste and enhancing quality
Established, enforced and updated policies keeping business agile and responsive to changing market conditions
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Met other supervisors and business leaders to plan and guide workflow and operations
Trained newly hired employees and created training manual for all to use as reference guide
Designed performance metrics to provide traceability through organization
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows
Liaised with project managers to evaluate project scope and define milestones and deadlines
Achieved safety standards by maximizing prevention and reducing accidents
Assisted in refining procedures, defining best practices and correcting reported audit issues
Kept areas clean, neat and inspection-ready at all times
Managed daily operations, including supervising multiple team members
Established solid working relationships with peers through effective communication skills
Additional work history provided upon request
Job title - required
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Description
Describe your position and any significant accomplishments.
Provide above and beyond services, enhancing customer's experience at venue
Walked attendees to their seats and provide direction to amenities in venue
Greeted attendees at door, scanning their tickets
Help with security if needed
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Family Caregiver
Self - Noblesville, IN
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Since leaving Old National Center, My family has had multple health events and I needed to help them.
Gratefully, they all are well. Ready to go back to work!
Education
update "electronic engineering technology" to "Electronics Engineering Technology"
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Associate's degree in Electronic Engineering Technology
ITT Technical Institute-Indianapolis - Indianapolis, IN
Skills
Do you have any of these top skills employers are looking for?
Incident Management
Scrum
Root Cause Analysis
SDLC
SQL
Change Management
Agile
Visio
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