Customer Service Data Entry
Resume:
Lisa Ann Gutierrez
El Paso, TX. 79928
Cell 619-***-****
OBJECTIVE:
Motivated team player with proven team lead skills seeking to grow in knowledge with the ever-growing medical field, and to integrate my accomplished skills and many years of experience with the right department.
SKILLS:
* Excellent Organizational skills *Telephone Etiquette
* Strong Customer Relations * Word Processing 45 wpm
* Computer Proficiency * Collection Procedure
* Data Entry * Appointment Scheduling
* Insurance Terminology * ICD9 and CPT Coding
Computer: Cerner, Microsoft word, Trans Union, Availity, All Medicare and Medicaid, Commercial Insurance’s, American Imaging, TMHP, Evicore, Clear IQ
Experience:
August 2006- Current University Medical Center of El Paso
PFS Team Lead.
*Trains staff for specialty clinic’s to include OB/Gyn, Oncology and Cardiovascular clinic’s on scheduling doctor’s visits and for surgery’s, to include all necessary process for patient’s and surgery recommendations.
*Provide education and training of associates in Scheduling on functions and responsibilities.
*Coordinate and support departmental activities’ and assist with updates, implantations and process testing for Cerner.
* Responsible for scheduling and registering patients via phone and in person in a pleasant and professional, timely manner.
* Insure all necessary demographic and financial data is obtained, and accurately documented into the Cerner system. Ensure pre-certification and or authorization are obtained to meet individual payer payment.
* Verifying insurance eligibility, co-insurance amount vs. amount to be paid by participant, verify dependant eligibility.
April 2004 – August 2007 Thomason Hospital Rehabilitation Center
Customer Operations Representative
* Responsible for pre-registration of patients, and scheduling appointments that meet rehabilitation guidelines.
* Spectra soft, MS Word, SCI software, Invision.
* Effective written and verbal communication skills. (English & Spanish)
* Responsible for collecting patients accounts on a daily basis and the deposit at the end of day.
* Verifying insurance eligibility, co-insurance amount vs. amount to be paid by participant, verify dependant eligibility, determining if benefits for PT, OT, and SLP had been maxed out, flexible spending accounts January 2003-Present.
* Filing and preparing charts for the next business day.
March 2003 – April 2004 Rehab Tech
* Assist with patient education for exercise programs
* Assist Therapist with patient education of exercise programs
* Aids in application of physical agent modalities
* Assist Therapist with wound care procedures
* Assists routine office/clerical support tasks such as filing, making photocopies, answering telephones, and running errands.
* Assist in obtaining insurance authorization and pre-certification
* Assist with patient registration and scheduling
May 2001–Dec. 2002
Dr. Nicholson P.C., D.D.S El Paso, TX
Receptionist and Collections Clerk
* Computer billing and Collections
* Receptionist, Collections Clerk responsible for filing, answering telephones and collections.
* Well organized in account collections and acquiring new accounts.
* Depended upon for the operation of daily office functions.
* Account Receivable
* Excellent organizational skills, quick learner and resourceful.
* Excellent Customer Service Skills.
May 1996–Nov. 1999
El Paso Orthopedics Surgery Group El Paso, TX
Data Entry Clerk
* Inputting data and recording participants.
* Customer Service to include Appointment Scheduling, Billing and Collections.
* Typing and document entry, answering phones, faxing, assess incoming reports.
* Insurance Coding, Explanation of Benefits (EOB) Account logs and filing.
* Front Desk Operations, Day-to-Day operations.
* Provide training for support staff as required.
* Accounts Receivable
Oct. 1999-Jan. 2001
Target Corporation El Paso, TX
Cashier/Customer Service Representative
* Assist customers with purchases; Returns, Exchanges to assure customer satisfaction.
* Position required diverse range of responsibilities-ability to respond to different customer situations.
* Customer service to include-Customer Support, Item Scanning and Computer Register operations.
* 10 Key operations, supply inventory
* Accounts Receivable.
* Developed Excellence in Customer Service.
Education
1995/1996-Career Centers of Texas at El Paso
Certification-Insurance Processing/Insurance Billing to include regulations, laws and collections procedures.
1982/1986-Diploma-Bel-Air High School. Distributive Education Career Assoc. (DECA)
Work Attributes
Fluent in English and Spanish language, computer knowledge and training. Punctual, responsible, dependable, efficient, thorough, trustworthy, able to work well under pressure and enjoy working with people.
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