Customer Service Representative
Resume:
A
Me'Cha
Alexis
******.***@*****.***
Arlington, TX 76017
SUMMARY
Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
SKILLS
Business Development
Strategic Planning
Operations Management
Project Management
Customer Service
Creative Problem Solving
EXPERIENCE
Owner
Pantego, Texas
We Are Winning/ Jan 2021 to Current
Set pricing structures according to market analytics and emerging trends. Promoted business on social media platforms to maximize brand identity and generate revenue.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Led startup and creation of operational procedures and workflow planning. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Kept records for production, inventory, income and expenses. Interviewed, trained and supervised employees.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. Uber Partner
TX
Uber/ Apr 2017 to Current
Achieved consistently high customer scores due to exceptional service. Drove passengers from pick-up points to deliver to destination. Presented clean and sanitized vehicle to customers for utmost satisfaction. Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Notified customers of delays to decrease calls to support. Offered riders information about local attractions and restaurants. Followed safety regulations and state laws governing vehicle operation. Managed unexpected emergencies and route changes with calm and professionalism. Followed regular schedule of pickups for individual customers and groups. Customer Service Representative
Dallas, TX
Southwest Airlines/ Jan 2017 to Jan 2018
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
EDUCATION AND TRAINING
Business Office Technology
North Texas Job Corp May 2006
McKinney, TX
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