DeEtta Balthazar

Digital Program / Product Manager

214-***-****

adx8gi@r.postjobfree.com / https://www.linkedin.com/in/deetta

https://echoicesolutions.com/

SUMMARY

Results-driven product manager with over a decade of experience leading cross-functional teams in the agile development and successful launch of innovative digital products. Skilled in collaborating effectively with design, engineering, and marketing teams to ensure the timely delivery of high-quality products. Exceptional communication and leadership abilities have been instrumental in building and mentoring high-performing teams, driving successful product outcomes, and fostering a culture of continuous improvement.

ACCOMPLISHMENTS

Managed a complex project involving multiple stakeholders and tight deadlines, delivering the project on time and within budget, resulting in enhanced client satisfaction and securing additional project contracts.

Led product strategy, vision, and roadmap for a portfolio of enterprise software products, resulting in a 20% increase in annual revenue

Developed and implemented an AI-powered recommendation system for micro-learning courses, resulting in a 50% increase in user engagement and knowledge retention.

PROFESSIONAL EXPERIENCE

RS Group May 2023 to Present

Product Manager, Consultant

5/2023 - Present

Developed product vision and strategy and roadmap for SharePoint Home Page Re-design

Worked in close association with business stakeholders, end-users, and technical teams to identify product requirements, translating these into product specifications for the development team

Designed and developed the Intranet homepage and department sites, integrating components of user interface and branding

Developed training resources, encompassing user-friendly job aids, detailed documentation, and engaging instructional videos to support end-users in their understanding and usage of the product

Targetbase, Irving, TX March 2022 - November 2022

Product Manager, Consultant

Worked closely with the technical team to identify, capture, and document requirements

Spearheaded the development of a comprehensive analytics dashboard, which is designed to record and display crucial metrics and Key Performance Indicators (KPIs)

Partnered with the marketing team to integrate data on marketing performance into the dashboard, and to leverage this data to shape future marketing strategies

Developed a Business Analyst Center of Excellence (BA Coe): knowledge base involves creating a centralized repository of resources, tools, templates, and best practices to support the professional growth and development of business analysts within an organization.

U.S. Department of Veterans Affairs March 2021 - February 2022

Agile Product Manager, Consultant

Collaborated with stakeholders to define product vision, roadmap, and prioritized features

Owned the product backlog, continuously updating and prioritizing it based on business value, user needs, and team capacity.

Organized and lead Scrum ceremonies, including daily stand-ups, sprint planning sessions, sprint reviews, and retrospectives

Partnered with stakeholders and educational partners to develop and implement an automated educational enrollment system, development of micro-learning courses, and job aids.

CBRE. Inc. April 2011 - January 2020

Digital Product Owner Global Intranet

Act as the primary owner and champion for digital and mobile products within the organization

Conduct market research, user interviews, and competitive analysis to identify customer needs and opportunities for product enhancements

Participated in sprint planning, daily stand-ups, and sprint reviews

Manage product launch activities, including go-to-market plans, user adoption strategies

Analyze product performance metrics, gather customer feedback, and iterate on product features to improve user satisfaction

Built and maintained a knowledgebase of Agile best practices, frameworks, and tools to support team members in their day-to-day work.

E-Choice Solutions 2002 - 2011

Owner/Consultant

Agile Product Manager, Airline Reservation System Project for HP, Las Colinas, TX.

Business Systems Analyst, AAdvantage Program at American Airline in DFW, Texas.

Project Manager, Mortgage Rate Calculator at Fidelity Investments, Jacksonville, FL.

Marketing Project Manager, B2B, B2C for Nike headquarters in Beaverton OR.

Spearheaded Business Analyst Center of Excellence initiatives at Dole, Monterrey, CA.

Business Intelligence, Develop Flight Plan to Philippines for Hawaiian Airline, Oahu, HI.

Business Systems Analysis, Develop specifications for Emergency Response System, Jacksonville Fire and Rescue in Florida.

EDUCATION / CERTIFICATIONS / TECHNOLOGIES

Walden University, Doctor of Education - EdD, Educational/Instructional Technology, Anticipated Completion Aug 2025

Jones International University, Centennial, CO, Masters, Adult and Continuing Education and Teaching

Northwood University, Cedar Hill, TX, Bachelor's degree, Management Information Systems and Services

Certifications

Agile Certified Product Manager and Product Owner Credential (ACPM)

ITIL Continual Service Improvement (ITIL-CSI)

Technologies

SharePoint, JIRA, Confluence, Aha Road Mapping, Office 365, MS Project, Visio, Aha, Captivate, Captura, Storyline, Canva, Adobe Prime LMS,

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