Operations Supervisor Team Members

*** ******** **, ********, **, *****

323-***-****

*************@*****.***

Katerine D

Villatoro

Experience

Positions Held

•Pitney Bowes; 1415 Collins Rd, Greenwood, IN, 46143

•March 2020– To present

•Wave Planner/ Team Lead

1. Use WMS and WM6 to ensure the workload and workflow 2. Responsible for keeping the operations teams busy with work or advising when work is limited.

3. Ensure Client’s daily Service Level Agreements (SLAs) are met in a timely manner by managing orders, waving and processing. 4. Manage the outbound hourly team members of (35-120) to efficiently fulfill orders.

5. Conducting training of team members to maximize their potential, to ensures their and the company development.

6. Identify team members for order resolution department and ensure they get the work done on the estimated time.

7. Ensure workstations and proper resources are prepared for the team before the start of shift.

•Temporary Operations Supervisor (11/07/2022-12/23/2022) 1. Recruiting quality employees to provide high-quality customer support.

2. Motivating and supervising employees.

3. Evaluating the performance of assigned employees, delivering positive and/or negative constructive feedback, and addressing any shortcomings.

4. Designing and implementing departmental policies, procedures, goals, and objectives, to improve workplace culture and protect employees from any accidents.

5. Make sure all employees were following OSHA’s regulations and safety rules.

6. Managing a team of workers who perform tasks such as picking and packing.

7. Make sure all employees were packing the orders following the HAZMAT procedures.

Columbus, IN 47201

Education

Polivalente Francisco Morazan, Morazan, Yoro, Honduras

• Years attended: 2014-2015

• Completed courses: Programming Software, Photoshop program. Computer Skills

Microsoft Office

• Word (Advanced)

• Power Point (Advanced)

• Excel (Intermediate)

Adobe

• Photoshop (intermediate)

Skills

• Cybersecurity

• Data Privacy

• Diversity and Inclusion (D&I)

• Problem Solver

• Six Sigma

• Creativity and Open-mindedness

• Analytical Thinking

• Teamwork

• Spanish (native fluency)

• Order resolution

References

Culley Burton

• 317-***-****

• Operations Supervisor known for 3 years.

Harpreet Jhajj

• 602-***-****

• Operations Supervisor known for 3 years.

Isabella Tumik

• 317-***-****

• Operations Manager known for 3 years.

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