Human Resources Customer Service

Peter A. Johnson Human Resources Leadership

****@***.*** 843-***-**** Charleston, SC

Results-driven and accomplished global HR Director with significant experience spearheading human resources operations for organizations with up to 6,000 employees and $600M in sales. Proven expertise in change management, employment law, litigation, green field startups, acquisitions, and divestitures. Highly skilled in total quality management, strategic planning, recruitment, staffing, EEO/AA, and incentive planning. Employs hands-on approach to develop powerful employee teams, improve morale and enhance productivity. Excels in project management leadership; meets goals and budget requirements with ease. A motivational leader and manager who thrives in collaborative, team-oriented environments. Committed to eliminating operational inefficiencies and optimizing the bottom line. Recognized for key decision- making skills, problem resolution, and sound judgment. Innovative, affable, proactive, and respected.

Organization Development Change Management Expense/Cost Management

Labor Relations HR Administration Staffing Safety Performance Operations Optimization

Contract Negotiations Benefits/Compensation Team Training & Development

Performance Management Employee Engagement Project Management Startups

HR Technology Talent Acquisition HR Business Processes Succession Planning Restructuring/Turnarounds

Career Highlights

•Directed training for total quality process; transitioned 10-plant organization from traditional to focused factory/empowered teams based structure; produced developing materials, trained 60 divisional facilitators, and facilitated team and lean manufacturing training

•Implemented effective cost containment and aggressive safety, health, and ergonomics programs that reduced workers compensation cost by $336K; successfully implemented SAP and resulting change management programs and incorporated HR module

•Coordinated and communicated the ISO 9001 certification process and other corporate initiatives

•Spearheaded multiple significant plant employee relations and safety improvements as measured by the SRA Opinion Survey; implemented succession programs and employment development activities which engaged employee to achieve company objectivities

•Championed successful election campaign in Newark, NJ, defeating efforts to organize by Local I.U.N.A. AFL-CIO at predominantly Hispanic, Spanish-speaking workforce

•Slashed health care costs from $852.00 to $381.00 per employee while improving employee satisfaction (change in plan design and provider yielded $1M+ in cost savings since implementation)

•Directed human resources for 2,000-person organization with $100M+ in revenue and 20+ locations

•Investigated and responded to EEO complaints and OPCCP audits; achieved 100% success record

•Cut incident rate by 30%, reduced workers’ compensation costs by 20%, and set corporate records for safety performance

Experience & Key Contributions

MCKINLEY PAPER COMPANY, Human Resource Manager, Port Angeles WA; 3/2019- current

HR Manager

Resurrected 100-year paper mill

Negotiated 5-year CBA

Hired all new hourly and Professional employees (from 24 employees to 204)

Created new culture through extensive training and communication program.

Configured Paycom payroll system which used Biometric time clocks

Implemented STOP and became self-insured for Workers Compensation

Implemented Succession Program

HR CONSULTING SERVICES Charleston, SC; 2015- 2019

Consultant

Advised small and large business on both strategic and tactical issues relating to change management, safety, and Human Resource administration.

TERMINAL INVESTMENT CORPORATION Savannah, GA 2012-2015

Human Resources Director, CHRO

Personally, delivered complete HR support for multi-state, union-free manufacturing and logistics service company including organizational training, staffing, benefits, compensation, and safety.

•Reduced cost of benefits by $1M+ by swiftly identifying inefficiencies and implementing improvements in plan design, network selection, and wellness program

•Installed Benefit Kiosks at all sites and implemented EAP (all changes perceived as positive)

•Implemented world-class staffing process involving all aspects of life cycle recruiting

•Increased company safety culture with 62%+ reduction in incident rate with JSA and safety committees

KNIFE RIVER CORPORATION, Sauk Rapids, MN 2009-2010

Regional Human Resources Director

Led comprehensive, hands-on HR support for a region employing 1300 staff members. Excelled as the regional subject matter expert on labor and employee relations laws in Minnesota, North Dakota, and Iowa.

•Optimized hiring process, developed recognition program, and implemented improved hours bank program; dramatically reduced costs and improved performance-driven pay system

•Facilitated comprehensive HR audit of policies, personnel, and procedures; cut administrative cost for seasonal workforce benefits

HR CONSULTING SERVICES Charlotte, NC 2004-2009; 2010-2012; 2015- current

Consultant

Advised small and large business clients on change management, safety and personnel administration.

•Coordinated staffing and growth of distribution facility in Miami, FL and customer service function in NC

•Analyzed total human resource function and implemented appropriate changes and enhancements

•Assisted ERP implementation for US Steel and Teleflex; developed Behavioral Anchored Rating System (BARS) for Carolina Health Care System physicians

CARAUSTAR INDUSTRIES, INC. Charlotte, NC 2000-2003

Division Human Resources Manager

Coordinated all HR functions in 12 paperboard and converting plants (union and union-free). Recognized as chief spokesperson for multiple contract negotiations with PACE (USW) and UNITE on a nationwide basis; negotiated 6 contracts. Served as single resource person for state and federal employment law. Led training, coaching, and counseling for managers and employees. Authored and reviewed employee-related performance documentation.

•Excelled as lead spokesperson at 6 union negotiations; single-handedly achieved significant changes in benefit programs and a major reduction in benefit cost increases for both mill and converting operations; successfully addressed the “worst union” by winning 3 arbitrations and NLRB hearing (Case 9–CA–38996)

•Merged 6 facilities into company benefits program seamlessly and benefit/compensation system through participation on due diligence team for corporate acquisition

•Designed and executed corporate-wide sales and customer service training program (50+ sales and customer service representatives and CEO attended; program became an annual event and led to changes in the sales compensation program and culture)

FCR Charlotte, NC 1998-2000

Human Resources Director

Established first-ever formal HR department in newly-merged operation with 22 locations with focus on policy development, safety, plant startup/acquisition, labor relations, litigation management, and communications.

•Implemented random drug testing programs

•Navigated organization through large class-action sexual harassment suit with minimal impact

•Defeated 2 union organizing efforts in Newark NJ

•Initiated corporate-wide management bonus and communication program

COOPER INDUSTRIES, INC. Raleigh, NC 1987-1998

Division Human Resources Manager

Served as the Divisions of Human Resources Manager for a 6,000-person division with 11 domestic and 11 international divisions and $600M in sales. Devised and implemented organizational development programs for management and hourly personnel in division-wide conversion to focused factory, empowered teams-based structure.

•Revamped compensation programs, reduced incident rate by 30%, decreased workers’ compensation costs by 20%, and set corporate records for safety performance

COOPER INDUSTRIES, INC. Division Human Resources Manager

•Spearheaded Global ERP (SAP) change management efforts; implemented payroll module and designed efforts leading to the centralization of payroll and significant cost savings

•Coordinated all HR aspects of the sale and divestiture of the Gardner-Denver Mining and Construction Division (multi-site global division with 450+ employees)

•Led international safety audits and opinion surveys; designed and implemented action plans

Additional Relevant Experience

ROCKWELL INTERNATIONAL Cedar Rapids, IA

Personnel Specialist

CONTROL DATA CORPORATION Minneapolis, MN

Personnel Manager

Education

Master of Arts, Education, South Dakota State University, Brookings, SD

Bachelor of Science, Management and Marketing, Moorhead State University, Moorhead, MN

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