Team Leader Customer Experience

SHACARA SMITH

***** ****** **** ****, ******, Tx 77346 346-***-****

*******.*****@*****.***

OBJECTIVE

Seeking a challenging opportunity to continue to grow as a professional specializing in exceptional customer experience, KPI execution, and team development. EXPERIENCE

The Honey Baked Ham Company

Team Leader 2019 to Current

Managing inventory and adherence to inventory control procedures

Training new hires in front of the house and back of the hosiery procedures

Managing daily production, ensuring quality and control procedures and followed

Auditing the store monthly to ensure compliance with health and safety standards

Using reports ensure the store meets KPI’s set by the district manager

Participating in teams to identify opportunities, develop, and implement solutions Quad Graphics

Assembly Lead 2017-2019

Leading line-work and assembly tasks to meet weekly and monthly deliverables.

Strategizing with management on methods to improve the assembly worker experience and ways to optimize business processes.

Using choppers and rollers to spray and mold fiberglass materials tailored to clients needs.

Trained team members on how to build, patch and repair fiberglass materials to prepare for client shipments.

EDUCATION

H.S. Winchester Virginia

2

CERTIFICATIONS

ServSafe Food Manager Certification

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