MAHALAKSHMI LAKSHMINARAYANAN

Email : adx863@r.postjobfree.com

Mobile : 617-***-****

www.linkedin.com/in/lakshmi-narayanan-636725162

TECHNICAL SUMMARY:

● QA Test Engineer with over 10+ years of experience in Manual Testing and some automation testing using Selenium Webdriver and Java.

● Proficient in using automation, testing and development tools - Rational Functional Tester (RFT), Selenium, RestAssured API, RPA - UIPath, Postman, and SoapUI, Rational ClearQuest, Trac, Subversion, Git, BitBucket, TestRail for test case management, SalesForce CRM application.

● Proficient in DB2, Oracle, MySQL databases, SQL and JDBC API.

● Proficient in System Integration Testing, Production Test, Test case creation, Test case execution, Test data Preparation, Defect management and preparation of all related test deliverables ● Good collaboration skills working with business partner, IT teams at on-site client location and offshore

● Knowledgeable in Financial Services, Insurance, Medical School applications, Telehealth domains

● Experienced in Waterfall, V Model and Agile software development methodologies TECHNICAL SKILLS:

Operating Systems: Windows, Linux

Languages: Java

Testing Tools: Rational Functional Tester, Selenium WebDriver, RestAssured API,Postman, Soap UI

DOORS, Test Link, TestRail

Scripting Languages: bash, awk, PowerShell

Web Technologies (Client Side): HTML, XHTML, XML

Configuration Management Tools: IBM Clear Case, Subversion, Git Defect/Activity Management Tools: IBM Lotus Notes, IBM ClearQuest, TRAC, TFS Cloud Technologies – AWS CloudWatch

EXPERIENCE:

05/2022 - 06/2023 — Senior Software Engineer, SquareTrade Inc., CA, USA

● Currently working in a claims processing app that deals from warranty creation, claim filing, resolution, and other claim related things end to end. The application is tested from two perspectives. Customer flow which is basically a plan portal that lets the customer login and perform some actions. The other is the agent flow in Salesforce application. Here, the agents help the customer who is online to file a claim for an issue found in the product, set an appointment to have the product repaired in home or at a service center nearby, etc. The interaction of this Salesforce side of application is with ServicePower, which is a third party application for the vendors to accept or reject the appointment set for the customer product repair.

10/15/2018 - 05/09/2022 QA Engineer, Amwell Inc., Boston, MA

● Part of a testing team that deals with both manual and automation.

● Have used Selenium for UI Automation and RestAssured for API Automation.

● Well experienced in using SOAP UI Tool, and Postman.

● Part of the UAT team, so well involved in setting up the testing environment.

● Experience using Docker, git, bitbucket, confluence, Atlassian Jira.

● Experience testing the telehealth application on mobile devices like iphone, ipad and android devices.

12/12/2016 - 10/09/2018 Test Engineer, Visianthealth, Southborough, MA

● Part of the Claims QA team

● Current responsibilities include converting the manual test cases to automation and also working on the validation of defects opened by the Claims QA team.

● The major product is a health insurance product, spanning across several clients like Blue Cross Blue Shield of many states, Fresenius, etc.

3/12/2014 – 12/09/2016 QA Test Engineer, University of Massachusetts Medical School, Shrewsbury/Worcester, MA

● Writing test cases in every sprint for all applications that are part of my scrum team.

● Understanding specifications of the various components of the architecture.

● Creating test cases for different applications in a sprint

● Perform manual testing

● Report bugs through TFS

● Convert the test cases into automated scripts using Selenium Webdriver. 06/2007 – 11/2013 State Farm Insurance, Bloomington, IL QA Test Analyst (12/11 – 11/13)

Project: UAX (Unified Auto Experience) --- V1, V2, DC2 (Auto Phase 1.5) Unified Auto Experience (UAX) is a web application which provides a common auto quote and purchase process for all access points so the customer experience is virtually the same whether they seek a quote through an agent’s office, After Hours Quote & Bind, or online at statefarm.com. The UAX application will provide a simplified, fast, consistent, seamless common access point for all states in US and Canada regions. The high-level functionality of this application includes: Auto quote and purchase for online customers, agents, after hours quote and bind, customized rating according to user profile, access to same auto quotes across channels, integration with other systems like Prospector+, Driver Vehicle Assistance, State farm Payment plan (SFPP), Bank Deposits, Activity Management, Agent Underwriting Info (AUI), Account Management System, and selection of auto coverage by users. Responsibilities:

● Analysis of Business and Technical Requirements for testing of UAX application and to identify Automation Feasibility.

● Implement agile practices for UAX application testing at onshore.

● Testing of API Web Services using the SOAP UI Testing Tool.

● Preparing the Test Plan and Estimates for the UAX application test releases.

● Involved in Test Data preparation and management activities of UAX application testing.

● Conduct daily stand up meetings for planning task assignments and prepare onshore daily status on tasks accomplished by the team.

● Conducting peer reviews in Business and Technical aspects of UAX.

● Creation test templates, checklists, Defect Templates, standards and best practices to keep track of UAX test deliverables.

● Preparing test scenarios for UAX and RTM (Requirement Traceability Matrix).

● Preparing Test Cases, Test Scripts for system and integration testing of UAX application.

● Responsible for reports tracking the progress of work.

● Responsible for preparing knowledge transfer plans and providing knowledge transfer to new resources in UAX.

● Prepare reports for peer review defects, analyze and prepare lessons learnt in each sprint. QA Test Analyst (StateFarm Insurance) (06/2007 – 11/2011) Project: Enterprise Claims System (Automation)

ECS Automation is an in-house automation framework designed around the idea of reusable components. It is built on Rational Functional Tester (RFT), IBM’s automation software and Web Application Tester (WAT) a State Farm Developed Plug-In, built using Java and Selenium Webdriver. It is intended to make it easier to create automated test cases and workloads. Enterprise Claim System (ECS) Automation helps increase the efficiency, productivity, and quality of the testing by improving the level of automation and reusability in individual test cases as well as overall test environment. The main aim of this project is to automate the entire manual functional test case for all the screens.

EDUCATION:

1990 Bachelor of Science (Computer Science)

Bharathiar University, Government College of Technology, Coimbatore, INDIA CERTIFICATIONS:

2012 IXIN

ITIL (Information Technology Infrastructure Library) 2009 Accenture

Certified Application Developer

2009 IBM

Rational Functional Tester for Java

Certified Software Tester, Software Certifications 2007 Brainbench

SQL Fundamentals

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