Customer Service Operations Manager

MIGUEL SANTANA

CONTACT

Newark, NJ (***) -***-***9 **********@*****.***

WORK HISTORY

Currently

FC Associate T1 - Amazon, Edison, New Jersey

Receiving, stocking, and packing products and quality checks. 08/2019 – 03/2020

GROUPS TOURS & EVENTS MANAGER, LINK DMC - PUNTA CANA, DOMINICAN REPUBLIC

Established vendor relationships to access timely services in support of events

02/2018 – 04/2019

RESORT ADMINISTRATOR, SUNGWING SIGNATURE VACATIONS – PUNTA CANA, DOMINICAN REPUBLIC

Responsible for scheduling hotel to airport transfers and vice versa, hotel changes, flight delays info seat sales, etc

01/2017 - 12/2017

OPERATIONS MANAGER, LINK DMC – PUNTA CANA, DOMINICAN REPUBLIC

Responsible for all clients ground transportation, tours reservations and events outside the hotel.

09/2016 - 12/2016

IN ROOM DINING MANAGER, EXCELLENCE EL CARMEN - PUNTA CANA, DOMINICAN REPUBLIC

Monitored client orders, special request, room amenities, staff scheduling, ensured orders were delivered correct and on time 03/2016-08/2016

FOOD & BEVERAGE OPERATIONAL ASSISTANT, KARISMA HOTELS & RESORTS – PUNTA CANA, DOMINICAN REPUBLIC

Managed the opening of all food and beverages outlets, staff scheduling, ensure customer service satisfaction.

04/2014-02/2015

IN ROOM DINING & MINI BARS MANAGER, SECRETS ST. JAMES MONTEGO BAY – MONTEGO BAY, JAMAICA

Monitored client orders, special request, room amenities, staff scheduling, ensured orders were delivered correct and on time PROFESSIONAL

SUMMARY

SKILLS

EDUCATION

LANGUAGES

Customer-focused professional with more than 10 years in the hospitality industry. Staff leader and motivator.

Skilled at training employees to handle daily planning, scheduling and customer service satisfaction.

• Fluent in English & Spanish

• Customer Service

• Team Leader

• Good listening skills

2001- High School Diploma Liceo Elias Rodriguez - Bonao, Dominican

SPANISH

ENGLISH

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