Miriam Norflett

Manchester, NJ *****

adx82w@r.postjobfree.com

+1-848-***-****

An ambitious and motivated manager with over 20 years of experience driving sales and profitability through innovative strategies. I possess a successful track record in operations, customer service, revenue growth, and vendor sourcing.

Work Experience

General Manager

McDonald's - Edison, NJ

September 2017 to September 2021

Responsible for all or part of a department's operations or the company's operations, including generating revenue and controlling costs.

General Manager

Duty Free Americas - Queens, NY

September 2015 to September 2017

A General Manager with years of operations management experience within the retail industry, specializing in staff development, sales forecasting, and organizational leadership. A proven track record of building and managing diverse high-performance teams. Adept at identifying process improvement opportunities to enhance operational efficiency.

General Manager

Aeropostale - Queens, NY

September 2010 to September 2015

• Oversaw operations for a retail store with $10M in P&L, coordinated staffing, managed inventory levels, and ensured compliance with customer service best practices

• Managed a team of 40 retail staff and 5 manager, led all aspects of the hiring process, and developed incentives to improve sales for Areopostal credit cards by 15%.

• Reduce shrink loss by 10% within 1 year.

General Manager

The Gap - New York, NY

September 2003 to September 2010

• Recruited trained and evaluated sales team members.

• Motivated and counseled staff as needed.

• Coordinated with supervisors in developing business team training.

• Prepared sales reports for submission to management on a regular basis.

• Upheld company procedures and policies in all store operations.

• Operated the baby business and increased sales by 8% by training and developing my management team.

Education

Associate's degree in Accounting

BMCC - Manhattan, NY

September 1985 to June 1987

Skills

• Communication skills

• Problem management

• Strategic planning

• Customer service

• Organizational skills

• Profit & Loss

• Payroll

• Retail Management

• Operations Management

Certifications and Licenses

Hamburger university

Present

McDonald's general manager

School in Chicago.

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