Office Administration
Resume:
Elizabeth Pena
Administrative Assistant
Moreno Valley, CA 92551
****.*************@*****.***
To secure a promising position that offers both a challenge and a good opportunity for growth. Establish and maintain active interpersonal relationships with clients, customers and co-workers. Years of experience in an office setting and customer service, excellent organizational skills and telephone etiquette. Fluent in English and Spanish.
Authorized to work in the US for any employer
Work Experience
Office Assistant I
Riverside County Temporary Assignment Program - Riverside, CA July 2021 to Present
Sort and file papers and a variety of other documents. Process and maintain records. Search files for information; receive and route correspondence. Operate a variety of general office equipment; and prepare and complete a variety of forms and documents. Serve as a receptionist as a secondary responsibility. Assist the public by giving out standard forms, explaining how to complete them, and answering information by consulting various available sources. Office Assistant III
Riverside County Temporary Assignment Program - Riverside, CA February 2020 to June 2020
Held a temporary position with DPSS in Child Protection Services as Receptionist. Greeted and signed in clients. Let workers know when appointments arrived. Answered phones, directed calls to workers or to appropriate department. Sorted and distributed mail in a timely manner. Maintained a well- organized and clean work environment. Organized and replenished office supplies and flyers. Assisted other departments as needed.
Office Assistant
I.E Rental Homes - Riverside, CA
April 2019 to June 2019
Handle miscellaneous assignments as requested by management. Maintained highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and PO's. Assisted property manager as needed on special projects. Assist with the coordination of rent/lease collections. Assist and administer lease agreements. Dispatch tenant work orders. Maintain tenant work order through e-mail. Handle tenant, vendor and prospective tenant walk-ins. Assist with tenant and vendor related interface as needed. Assist Property Manager with tenant relations as required. Drafted and delivered Pay or Quit notices. Assisted in completing Unlawful Detainers and Eviction Packets. Other duties as assigned.
Office Assistant & WEX Volunteer
Department of Public Social Services - Moreno Valley, CA June 2014 to November 2014
Provided general clerical support for the Moreno Valley DPSS office. Greeted customers in a friendly and professional manner. Assisted customers with completing a variety of forms, answering questions and providing receipts for documents submitted. Captured documents into the C-IV system using a desktop image scanner. Answered telephones and assisted callers by providing information, taking messages and routing calls to others. Collected, sorted and distributed all incoming and outgoing correspondence. Warehouse Associate
Select Staffing - Temecula, CA
June 2009 to January 2010
Handled various positions accurately and effectively in different departments such as pick-pack, re-work and promotional. Count products and materials. Examine and inspect containers, materials, and products to ensure that packing specifications are met. Record product, packaging, and order information on specified forms and records. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. Palletize, mark and label containers and products, using marking tools. Knowledge of gladiator gun and hand pallet jack. Receptionist
Apple One Employment Services - Riverside, CA
December 2006 to March 2007
Effectively and accurately handled a variety of tasks for a fast pace, large construction company. Greeted visitors and directed them to sitting area or conference room for meeting. Let representative know of visitor arrival and location. Answered multi-line telephone system in professional and courteous manner. Accurately re-directed the call to correct extension or voice-mail box when representative was out of the office. Maintained reception area, sorted and distributed correspondence as well as all incoming faxes and deliveries. Assisted other areas as needed.
Front Office Receptionist / Insurance Biller
Community Dental - Moreno Valley, CA
January 2004 to October 2005
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front- desk reception within a high-volume environment. Greeted and checked in patients, verified insurance eligibility. Handled requests and inquiries. Answered calls promptly and courteously. Maintain and file charts timely and accurately, create complete charts for new patients with all signed and completed paperwork. Posted billings from encounter forms, collect money, balanced drawer accurately. Assisted with billing PPO’s, HMO’s and Denti-Cal. Recorded patient payment information. Maintained work area and waiting room in clean and orderly condition. Able to work calmly and politely in stressful situations. Completed several end of day reports. Assist in cross-training new personnel in regards to front desk duties. Ensures supplies and office equipment for administrative areas are maintained. Check to ensure that all patient records are accounted for and returned to records area; understand and follows HIPAA guidelines. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Education
Medical Administrative Professional
Universal Schools & Colleges of Health & Human Services - Riverside, CA 2012 to 2012
Diploma in General Studies
Huntington Park High School - Huntington Park, CA
August 1994 to May 1998
Languages
• Spanish - Fluent
Certifications and Licenses
Medical Office Administrator
December 2012 to Present
Certificate
Medical Administrative Secretary
December 2012 to Present
Certificate
Medical Biller
December 2012 to Present
Certificate
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