Customer Service Representative

Angela Sizemore-Black

Blackboard Student Services -Enrollment Coach

Hickory NC 28602

adx80h@r.postjobfree.com

+1-864-***-****

Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Skilled and committed to addressing customer concerns. Resourceful master collector who consistently meets and exceeds productivity goals. I have also assisted with Financial Aid as well as current Enrollment Coach fkr Blackboard. Highlights:

• High customer service standards

• Employee relations specialist

• Conflict resolution proficiency

• Strong problem solving

• Multiple years collections experience

• Negotiations competency

• Word Excel, Power Point, Microsoft Office, SAP, FDCPA Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Enrollment Specialist

Blackboard Inc. - Greenville, SC

July 2015 to Present

I assist students with complete registration for College. Help Desk Technician II

Blackboard Inc. - Greenville, SC

July 2015 to March 2016

Responsibilities

I assisted callers as well as chatters with technical issues with there computers, as well as reset passwords. Troubleshoot issues. Create tickets.

Accomplishments

Accomplished Tier 2 in short time.

Skills Used

Dependability, Focus, team player.

Collections Representative

RESURGENT CAPITAL SERVICES LP - Greenville, SC

March 1999 to February 2015

I COLLECTED ON PAST DUE LOANS, HELPED CUSTOMERS WITH THERE FINANCIAL PROBLEMS TO RESOLVE AND IMPROVE THERE CREDIT CUSTOMER SERVICE

Collector

Financial Specialists, All Other - Buffalo, NY

December 2007 to September 2013

collections on delinquent Capital One Cards

Collections Specialist

RESURGENT CAPITAL SERVICES LP - Houston, TX

September 1999 to October 2002

COLLECTIONS ON CREDIT CARDS, FURNITURE ETC. CUSTOMER SERVICE DATA ENTRY. Education

High school diploma in General

Eastside High School

August 1996 to May 1998

Skills

• Collections (10+ years)

• Customer Service (10+ years)

• Technical Support (1 year)

• Computer Skills (10+ years)

• Communication (10+ years)

• Computer Literate (10+ years)

• Help Desk

• Microsoft Windows

• Software Troubleshooting

• Troubleshooting

• Computer Networking

• Active Directory

• Desktop Support

• IT Support

• Office experience

• Title processing

Certifications and Licenses

CompTIA Network+

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