Customer Service Administrative Assistant
Resume:
YVETTE S. FLORES
Chicago, IL 60638
PROFESSIONAL BACKGROUND
BOLDER HEALTHCARE, Chicago, Illinois 2018 to Present
Team Lead
Responsibilities include: Lead a team of 4 in completing risk assessment, identify and determine Medicaid eligibility based on state guidelines. Work collaboratively within a team of Medicaid policy experts. Determine the clearest and logical way to present information to customers in person and on in/outbound phone calls. Provide feedback, advise, project updates and encourage team members. Manage deadlines and push the team to ensure timeliness and quality standards are met. Coordinate customer inquiries while facilitating problem resolution.
PALOS HEALTH, Palos Heights, Illinois 2016 to 2018
Customer Service Representative
Responsibilities include: Listen and respond to customer needs and concerns. Research answers or solutions as needed. Determine charges and take payments. Review and make changes to patient accounts, handle patient complaints. Record details of customer contacts/actions taken. Research answers or solutions as needed.
BOLDER HEALTHCARE, Palos Heights, Illinois 2014 to 2016
Patient Advocate
Responsibilities include: Collect and review patient information to determine patient’s Medicaid eligibility for Medicaid and charity programs. Prepare documents; review for accuracy and completeness. Maintain and create files or record keeping issues, services, programs. Manage caseload, retrieve, sustain, communicate all designated reports and maintain database.
ORKIN PEST CONTROL, Alsip, Illinois
Customer Relations Specialist 2010 to 2014
Responsibilities include: Schedule pest control services, accounts payable/receivable and collections. Telephone communications concerning service questions, appointments and customer inquiries. Prepare new business sales and order office supplies.
JEFFERSON WELLS, Chicago, Illinois
Receptionist/Administrative Assistant 2000 to 2009
Responsibilities include: greets guest, clients and all employees. Answer all incoming calls. Provide interview candidates with correct paperwork. Maintain employee extension list and update system speed dial list. Daily mail retrieval, prepare DHL packages for deliveries, and handle messenger service items. Schedule use of conference room and arrange conference calls. Create and maintain supply of new hire packets and file folders. Bind reports, make copies, order office supplies and code invoices. Order and distribute business cards. Back up the office administrator when needed and assist with projects as needed for administrative staff.
LA FRANCAISE BAKERY, Northlake, Illinois
Customer Service 1997 to 2000
Receptionist
Responsibilities include: order entry, telephone communications – operating a 96-extension switchboard, customer service, typing memos and greetings clients on a daily basis. Collect / distribute mail and packages (FedEx and UPS, etc.) Mailroom upkeep, faxing, filing, maintain spreadsheets, prepare reports and order office supplies.
EDUCATION
Illinois Army National Guard, Basic Training, November 1995 – March 1996
Illinois Army National Guard, Advanced Training – Administrative Specialist Course, March 1995 – April 1995
Wright College, Major in Math and Science, 1993 – 1995
COMPUTER SKILLS
Microsoft Word, Outlook, Excel, PowerPoint and Publisher
Contact this candidate