Customer Service Representative

adx7zo@r.postjobfree.com 631-***-**** *** Valemont Dr Verona, PA 15147

Summary

25+ years of customer service experience.

Comfortable working with difficult clients and high-pressure situations.

Excellent interpersonal skills and conflict resolution.

Capable of collaborating with internal and external parties to deliver greater performance and efficiency.

Ability to work independently and take initiative.

Knowledge of office software (QuickBooks and CEO).

Work Experience

William Floyd School District Mastic Beach, NY July 2021 -April 2023

Office Assistant

Record review of student files.

Data entry and communication with parents.

Enrolling students in classes and supporting special needs students in enrollment.

Communication with transportation and principals of school district.

Swimming Pools by Jack Anthony Patchogue, NY April 2018 -July 2022

Assistant Office Manager

Answer phones and emails to address customer inquiries.

Schedule staff daily to determine the best route for effective workflow and contact outside distributors and mechanics to assist in replacing and repairing pool/spa equipment.

Explain the process of opening a new customer’s pool/spa, send out contracts to new and existing customers, discuss the contracts that we offer, and help them decide which contract is a better fit for them.

Filing and documenting paperwork of pool upkeep.

Suffolk County Traffic and Parking Violations Bureau Hauppauge, NY September 2017-October 2017

Clerk/Cashier

Investigated customer’s driving records.

Communicated with department lawyers to determine the outcome of traffic ticket.

After each caseload (approximately eight customers) I brought the customer’s documents to the court room to finalize the decision with the judge.

As a cashier I would take payments for traffic and parking tickets.

Department of Motor Vehicles Medford, NY June 1997-August 2013

Customer Service Representative/Cashier

Took payments for registrations, licenses, penalties, etc.

Administered written tests for driver’s permits.

Accommodated any people with disabilities that needed their written test to be administered orally.

Investigated any enforcement problems.

Newsday Melville, NY August 1995-April 1998

Sales Customer Service

Verified orders for customers who wanted to subscribe to Newsday.

Discussed the terms of subscribing to this newspaper.

Confirmed all customer information (name, address, phone number, and type of subscription).

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