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Customer Service Administrative Assistant

Location:
Suffolk, VA
Posted:
July 10, 2023

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Resume:

I am a very skilled business oriented professional, holding governmental clearance, education and skills of a Senior Business Management. I am able and willing to adapt to the requirements of the task at hand. I consider myself a very valuable asset of the firm in which I have chosen to further my career.

- TIER 1 (DoD) Clearance - Business Administration - Account Reconciliation

- CAC - Customer Service - Office Administration

PROFESSIONAL EXPERIENCE

MANAGEMENT PROGRAM TECHNICIAN - Chugach Government Solutions, Chesapeake, VA, 11/2021-06/2023

Provides Logistics support to the Naval Information Warfare Center Logistics management Team in support of U.S Coast Guard Cutter maintenance and acquisition

Conducts market research, create purchase requests, and tracks all material requisitions, coordinate material shipments to various job sites, and provide weekly updates for multiple projects.

Responsible for creating and maintaining task folders, performing data collection for each task and collaborating on status reports as required.

Perform additional duties as assigned.

ACCOUNTS PAYABLE ASSOCIATE- Dollar Tree, Chesapeake, VA, 01/2021-10/2021

Ensure compliance with accounting requirements and corporate invoice guidelines for manual or EDI invoice data; Audit invoices to ensure costs are accurate according to terms, allowances and purchase orders.

Process and audit authorized invoices to ensure that vendors receive payment for merchandise within deadlines, provide suppliers with information relating to system generated credits and debit memos.

Research and resolve problems utilizing internal and external resources to process payments, Maintain positive business relationship with suppliers, and other areas of company

Researching and responding to all invoice and payment inquiries from Suppliers, Stores, Distribution Centers, and Employees, Communicate with Vendors, District Managers, Warehouse/Store Managers, Carriers, Merchandising/Buyers to resolve issues

PAYROLL- CTR (BAE Systems ship repair), Newport News, VA, 02/2020-10/2020

Support payroll department activities and efficiency by gathering and entering employee time and wage data within the department’s time management system.

Manage benefit and withholding data for employees to ensure that taxes and other withholdings are properly calculated for each payroll period, high level of attention to detail, as well as the ability to manage strict deadlines for payroll processing and submission to ensure that paychecks are issued on time.

Central role in compliance and fraud detection, carefully reviewing time submissions and alerting department heads to inconsistences or discrepancies in time reporting, maintain time sheets and accurately inputting time and attendance data into the computer.

Verify attendance, hours worked and pay adjustments while tracking overtime hours and approving compensatory time earned, Responsible for keeping track of leave time such as vacation, holidays, personal or sick days for employees.

METER READER-Caliper, (Dominion Energy), Norfolk, VA, 07/2018-09/2019

Read electric meters and enter data in hand-held computers, enter information into databases or software programs, walk or drive vehicles along established routes to take readings of meter dials.

Verify readings in cases where consumption appears to be abnormal and record possible reasons for fluctuations, monitor equipment operation to ensure proper functioning.

Report maintenance or equipment problems to appropriate personnel, answer customers' questions about services and charges or direct them to customer service centers.

SUBSTITUTE TEACHER-Source 4 Teachers, Hampton, VA, 01/2017-06/2018

Managed a class of 25 - 30 students, followed and taught lesson plans assigned, by permanent teacher for students in grades

Kindergarten through the 12th grade, guide students through planned activities and tend to their physical needs.

Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.

Determined appropriate consequences for inappropriate student behavior and write a report for

teacher about the class.

ADMINISTRATIVE FUNCTIONAL SUPPORT 1(DEPT E85) Huntington Ingalls Industrial, Newport News, VA,

09/2012-9/2015

Obtained a Confidential Security Clearance, utilize many computer programs in support of the Radiological Control Department, the Norfolk Naval Shipyard and NAVSEA employees.

Collect, create, record, track, file and verify radiological information from multiple Supervisors, Instructors Training Managers, and NAVSEA students, utilize the learning Exchange program. Compile, review and analyze data for daily, weekly reports.

Participate in updating the Radiological Control records in the file room and the Mix Waste training database (TIMS), during the NAVSEA Audits, responsible for updating and keeping track of procedural revisions.

Correspond records in proper data bases, drill packages and audit documents, in a timely manner. Record, file and transfer Weekly Schedules, Radiological Control Technicians’ examination scores and requalification scores, to the Naval Reactors Representatives’ office (NAVSEA).

COMPUTER EXPERIENCE

Maximo, Teams, Database Management, Typewriter (55 wpm), PowerPoint, Peachtree,

V-Lookup, Microsoft word, Microsoft Office, Pivot Table, WP Window 10 Point Manager, MS Excel Setup, Microsoft Tools, Internet, File Manager, Excel, Access, outlook

EDUCATION

Saint Leo University Newport News, VA,

Master of Business

Christopher Newport University, Newport News, VA

Bachelor of Science in Business Administration, Minor in Finance,

Kee Business College, Portsmouth, VA,

Computer Administrative Assistant, Certificate

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