Support Specialist Customer Service
Resume:
KAREN J. BATES
***** *. *** **. ******, AZ. *****
*****.*****.**@*****.***
PEER SUPPORT
RECOVERY SUPPORT SPECIALIST
Qualifications
Conduct a thorough assessment of client needs and make recommendations to help meet them. A trained, self-identifying peer of the individual seeking support, who can passionately engage with peers in a community-based recovery center, or outside it around any number of activities, or over the telephone as well. Dedicated to working with individuals as they develop and implement a personal recovery plan, which can also serve as a contract for engagement. Proficient communication skills, verbal and written, and easily maintain positive working relationships and heightens productivity. Possess thorough understanding of client behaviors, program guidelines, and methods of intervention.
Professional Work Experience
Demonstrate strong interpersonal and communication skills; able to collaborate effectively with individuals and agencies across all levels.
Excellent collaborator who is willing to initiate discussions as well as compromise for the benefit of clients and attainment of organizational goals.
Enthusiastic in motivating individuals to identify life goals, facilitate positive change, obtain personal growth, while recognizing and overcoming barriers to personal success.
Extremely focused with remarkable work ethic amidst critical and highly stressful situations,
effective in prioritizing and managing multiple projects simultaneously.
Implement Recovery Plan; provides and/or secures the services determined in the recovery plan to be appropriate for a particular recipient.
Trained, self-identifying peer of the individual seeking support, engaged with peers in a community-based recovery center, or outside around any number of activities, or over the telephone as well.
Diligently collaborates with individuals as they develop and implement a personal recovery plan, which can also serve as a contract for engagement.
Assists peers in articulating their goals for recovery, learning, and practicing new skills, helping them monitor their progress, assisting them in their treatment, modeling effective coping techniques and self-help strategies based on the specialist's own recovery experience, and supporting them in advocating for themselves to obtain effective services.
Employment History
Homecare, Private Caregiver, 06/2021 – 07/2022
Tucson, AZ.
Pre-School Teacher, 11/2018 – 10/2019
Discovery Learning Center, Tucson, AZ.
Customer Service Representative (CSR), 06/2017 – 09/2017
Afni, Tucson, AZ.
Teacher, 3rd & 4th Grade, 09/2000 – 05/2015
Marana Unified School District, Marana, AZ.
Education/Training
Peer Support/RSS Certificate, Just One Life Services, Tucson, AZ. 04/2023
CPR, AED, First-Aid, 04/2023
National CPR Foundation, Los Angeles, CA.
MEd, Educational Leadership, Northern Arizona University (NAU), Tucson, AZ. 05/2002
BAE, Bachelor of Arts in educational studies, Arizona State University, Tempe, AZ. 05/1999
Digital Scanner, (Training Program), 03/2023 – Present
DKA, Archive Advantage, Tucson, AZ.
Volunteer
Food Organizer, 02/2015- 09/2018
Community Food Bank, Marana, AZ.
Daycare Teacher, 06/2014 – 12/2016
Springs Church, Marana, AZ.
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