VB Valencia Brown

Hillside, Nj ***** 973-***-**** adx7xp@r.postjobfree.com

PROFESSIONAL

SUMMARY

To utilize my skills to the best of my ability in a challenging environment. To use my organizational skills, working experience as well as my impeccable people skills to complete any tasks given to me in a fast paced office setting. Working with a team that will allow me to expand my qualifications as a team player. With over 10 years of experience optimizing productivity, efficiency, service, and quality across various environments. I am a dependable professional that blends advanced organizational, technical, and business environment. SKILLS Customer Inquiry and Response

Team Member Collaboration

Leisure Travel

Collect Payments

WORK HISTORY TRAVEL AGENT 05/2016 to CURRENT

Premier Travels Lakewood, NJ

Arranged travel accommodations for groups, couples, executives, and special needs clients.

Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Followed up with customers to increase customer service with travel plans. Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

CLAIMS PROCESSOR 09/2016 to 01/2022

Progressive Insurance Iselin, NJ

Established workflow processes, monitored daily productivity, implemented modifications to improve personal efficiency by 15% Worked with company database for incoming and outgoing mail which includes court documents such as subpoenas along with motions to Superior Courts of New Jersey

Managed all paperwork generated in Claims Dept while maintaining a team that includes 10 Attorneys and 3 Legal Secretaries Managed invoices

Responsible for sending settlement checks to Attorneys Utilized specialized software to process incoming claims, enter data and generate reports.

Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

Managed workload and priorities to meet claims processing meet deadlines.

Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.

Followed up with customers on unresolved issues.

Developed and implemented quality assurance processes to check accuracy of claims processing.

Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly. MEMBER SERVICES COUNSELOR 06/2016 to 09/2016

AAA Florham Park, NJ

Answers incoming emergency road service calls and obtains detailed information and enters information into the database such as name of club member, location of disabled vehicle, and nature of vehicle malfunction Responds to calls from members and potential members with questions about AAA products, services, and membership benefits Cross sells upgrades and recommends products and services Relays billing discrepancies to customer care specialist Obtains payment information and enters into the database Adds or deletes members to master coverage

Provides driving directions to incoming callers by using direction software Communicates positively in difficult or emotional situations. Engaged clients in conversation to determine feelings and apprehensions. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ADMINISTRATIVE ASSISTANT 03/2013 to 04/2016

Aflac Lakewood, NJ

Prepare documents

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Developed strategies to streamline and improve office procedures. Processed customer orders accurately and within agreed timeframes to meet service standards.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

MEMBER SERVICES 04/2010 to 01/2013

Medco Pharmaceutical

Processed and refilled orders Resolve issues and answer all inquiries in a timely and professional manner Heavy telephone contact with customers, Doctors as well as Pharmacists in a call center environment Data Entry ADMINISTRATIVE ASSISTANT 03/2007 to 02/2010

Trilogy Fragrances Lakewood, NJ

Provided support to the General Manager by maintaining an organized and structured office environment

Composition of routine and non-routine correspondence Composition of private company documents, including purchase orders and bills along with Accts payable/Receivable

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Processed customer orders accurately and within agreed timeframes to meet service standards.

Managed filing system, entered data and completed other clerical tasks. Managed department budgets and generated financial reports for management review.

Heavy telephone contact with clients, including resolving issues and answering inquiries in a professional manner

Assisted in the production of Department Contracts EDUCATION Bachelor of Arts Business Management 05/2014 Caldwell University, Caldwell, NJ

High School Diploma 06/1999

Lakewood High School, Lakewood, NJ

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