Customer Service Data Entry

JOE RACE

Information Systems

Contact Information

Panama City, FL

***************@*****.***

Skills

I have a Bachelor's Degree in Information Technology and have over 20+ years in pharmacy and robotics technology experience. I adapt to new situations well and I am very attention to detail oriented and I can play a vital role as a team player. With my pharmacy and IT background, I feel like I would be an asset to your company because of my experience. I am still eager to learn new things and feel like I could combine them with what I already know. I look forward to what we can do together. Customer Service

Troubleshoot

Technical Support

Data Entry

Computer System

Transcribing

Software Applications

Employment History

Pharmacist Technician Apr 2016

East Alabama Health Opelika, AL

- Followed company policies and procedures including: register performance, security

issues, confidentiality, safety and regulations.

- Managed/maintained ScriptPro Pharmacy Automations Sytems/Robotics including

scheduled maintenance and software updates.

- Entered new patient profiles, prescriptions, and insurance billing information into

medication input software system while maintaining strict patient confidentiality.

- Managed over 600 front end items to ensure availability and functional usage. Ensured

overnight ER patients had medicines available when no other stores were open.

- Fill prescriptions for customers, including accurately reading and transcribing

prescriptions through data entry into pharmacy computer system, insurance adjudication and medication

preparation

Pharmacist Technician Mar 2013 - Feb 2016

CVS Health Fredericksburg, VA

- Managed/maintained ScriptPro Pharmacy Automations Sytems/Robotics including

scheduled maintenance and software updates.

- Advanced $327K pharmacy relocation/12 hrs of offtime; arranged shelf workflow/4K stock

items--zero pt downtime

- Bill private and state/federal insurance companies including Medicare/Medicaid along

with rejection resolution.

- Maintained inventory by conducting routine evaluations of product inventory and availability.

- Fill prescriptions for customers, including accurately reading and transcribing

prescriptions into pharmacy computer system, insurance adjudication and medication

preparation.

Pharmacist Technician Sep 2011 - Mar 2013

Redstone Arsenal (US Army GS-5 Step 2) Huntsville, AL

- Enthusiastic team member for processing 2,400 + prescriptions daily with

>0.01% error

rate

- Expediently adapted to new Parata (Max & Mini) medication automated dispensing system with 100%

skills application

- Excellent customer service representative contributing to a patient satisfaction averaging

89% which is above Army Command standards

Pharmacist Technician Jun 2006 - May 2011

USAF Active Duty (Highest Level 4P071) Ramstein, Germany

- Received award for Pharmacy Technician of the year for the best technician in the Air Force in Europe.

- Managed $168,000 in automated equipment; dispensing capacity up 15%; reducing errors

- Identified 150 harmful drug-drug interactions; alerted pharmacist to trends; safe care for

53,000 customers

- Implemented time-critical med recall; expediently contacted/provided information to 122

customers

- Pharmaceutical returns manager; processed 20,000 unserviceable meds; recouped >

$12,000

- Ensured 100% accountability in controlled meds and total compliance with federal laws

Pharmacist Mar 2005 - Jun 2006

USAF Active Duty (4P051 Highest Level) Adana, Turkey

- Provided stellar leadership; took charge during Supervisors 4-wk absence; met all tasks

- Superior organizational skill; single-handedly reorganized drug storage; ensuring meds

readily available

- Excellent communicator; conducted 13 pharmacy tours; briefed awareness and pharmacy

operations to >260 people

Pharmacist Technician Jun 1999 - Mar 2005

US Air Force Active Duty Tampa, FL

- Managed/maintained Pharmacy 2000 Robotics (test site for entire Air Force) combining

pharmacy and robotics technology.

- High value initiative; rotated/removed short dated/expired meds; reduced waste; saved

$225,000

- Fostered compliance; counseled 60 customers/day; eliminated customer complaints rendered high quality care

- Highly proficient; consulted to 80+ healthcare providers on duplication/appropriateness

of therapy; promoted customer safety

- Ensured 100% allergy documentations; eliminated potential life threatening reactions

Education

Bachelor's Information Technology Mar 2020 - May 2023 South University Montgomery Montgomery, AL

Will graduate May 29, 2023 with a BS in Information Technology

Contact this candidate