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Pharmacy Technician Customer Service

Location:
Alexandria, VA
Posted:
July 10, 2023

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Resume:

AV

ASHLEY VENIS

adx7vf@r.postjobfree.com

Summary

Pharmacy technician with experience working in retail and medical cannabis. Thrives in stressful environments and is able to prioritize and execute tasks with excellency.

Skills

• Confidentiality and HIPAA compliant

• Conflict resolution techniques

• Drug inventory management

• Leadership experience

• Conflict resolution

• Team Player

Experience

CVS Health - Pharmacy Technician: Inventory Specialist, Lead Pharmacy Technician, District Field Colleague Trainer Alexandria, VA • 11/2018 - 4/2022

Beyond Hello - Pharmacy Technician: Lead Pharmacy Technician • 4/2022 - Current

Education and Training

Excellent communication

Excels in customer service

Performing a prompt and professional experience to patients. Ringing up and executing cash, check, gift card, and credit card transactions. Assisted in the training of new workers. Worked overtime shifts during busy periods or times of unexpected high volume. Verified patient data and billing information to discover and resolve erroneous bills due to system errors. Processed over 100 prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction. Stocked, labeled and inventoried medication to keep accurate records. Helped pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficient. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. Resolved non-routine issues like third party billing, computer system and customer service issues. Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.



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