Command Center Customer Support

AMEEL A. ABDALLAH

***** ***** **** ***** *** #***

Lockport, IL 60441

815-***-****/*****.********@*****.***

EXPERIENCE

Analyst, Epic Systems III – Bridges/Healthy Planet, Duly Health and Care January 2020 – Present

Configured and setup reports, rules, and registries for RME, Covid, Active Patients and HCCs to help improve processes.

Supported multiple Epic Upgrades in the command center.

Helped configure and implement vaccination workflows for Covid requirements to meet regulations.

Troubleshoot and solved incident tickets in a timely manner to help ensure quality service for users/customers.

Lead interface team during our SBC Integration.

Managed multiple requests for users/managers to implement change requests, enhancements, and mini projects.

Created Interface Specification imports, updated profile variables, message triggers, user credentials and passwords, worked with vendors and Corepoint to establish connection and made sure messages were flowing correctly for Cutover/Standalone instance of Epic.

Troubleshoot and resolved configuration, workflow and workqueue errors.

Setup Alerts for Interfaces/Connections within Epic and Corepoint.

Projects of Note

Configured and implemented Roster Management Engine to streamline files from CMS/Payors.

Configured and implemented HCC Suspected Conditions to help identify suspected chronic conditions.

Created and implemented Behavior Health and Covid Dashboards/Reports.

Trained various users in SlicerDicer and Reporting Workbench along with troubleshooting issues.

Created, configured, troubleshooted and implemented new Interfaces, Connections, Action Lists for Cutover/New instance of Epic for over 143 applications.

Created, configured, troubleshooted and implemented new Interfaces, Connections, Action Lists and workqueues for SBC Integration for around 20 new applications.

Created, implemented, and processed ECW and NextGen data for conversions by creating new action lists and AIPs in Corepoint and Epic.

Created Alerts for Interface/Connections within Epic and Corepoint.

EXPERIENCE

Programmer Analyst – EpicCare Ambulatory, NorthShore University Health System September 2016 – January 2020

Configured and supported new department go-lives for EpicCare Ambulatory medical groups.

Collaborated with Interface, System Support and PC Techs to successfully test ancillary applications:

Surescripts

Imprivata

Midmark

Esker

Dragon

Topaz

Quest

Epic 2019 compatibility testing with Windows 10 and workstation type (PC vs. WYSE)

Trained new hires EpicCare Ambulatory and NSUHS methodologies for situation resolution.

Supported customers/users while on-call to solve incident tickets in a timely manner to help ensure quality service.

Troubleshoot and debugged incident tickets for EpicCare Ambulatory and ancillary applications.

Project Lead for release authorizations for EpicCare Ambulatory, Dorothy (Home Health) and Willow.

Managed multiple Request for Service and Request for Change: enhancements, enrollments, and mini projects.

Worked with creating new QUEST EAPs along with debugging work queues.

Projects of Note

Supported Epic 2019 upgrade in the command center for EpicCare Ambulatory and ancillary applications.

Configured and supported Physician Specialty Build to meet Honor Roll requirement.

Created and implemented a project plan for Dragon upgrade to ensure compatibility with Epic 2019.

Created and configured flowsheets and custom formula for Opioid Peg Tool and Opioid Risk Tool.

Configured and integration tested Opioid Program Morphine Equivalent Daily Dose Calculation and Order Validation.

Developed Controlled Substances Order Transmittal Rule for Electronic Prior Authorization auto-release process.

Upgraded full Dorothy database along with EpicCare Ambulatory Prod verification.

IT Analyst II – Applications, Business Services & IT Gov, Caterpillar May 2013 – September 2016

Ensured that customers at facilities and dealerships around the world are able to receive and ship

inventory through:

oService Parts Management (SPM) Extended Warehouse Management (EWM)

oLegacy Mainframe

oERP Central Component (ECC)

oCustomer Relationship Management (CRM)

Supported Go Live of Releases in Queensland; Denver, CO; Schilli, SC2 Airport; and York.

Maintained EWM Production Environment through Source Order Report and System Health to determine

root causes of issues.

Completed Systems, Applications & Products in Data Processing (SAP) courses:

oEWM 110 Training

oIntroduction to the ABAP Workbench

Train interns and new hires on problem solving/debugging EWM Production Environment.

Projects of Note

Managed the Transportation Cross-Docking (TCD) route redetermination tasks as Background Remote

Function Call (bgRFCs) in order to limit the amount of concurrent tasks and distribute the load along

multiple app servers.

Supported the EWM support team gain authorization to execute/debug bgRFC units from the monitor also gained

authorization to lock and unlock bgRFC destinations by creating transaction Z_BGRFCDESTMAP.

Definition mapping for the Handling Unit (HU) label to BGRFCInboundDest and route redetermination

BGRFCTCDRouteDest for custom table.

Completion of Six Sigma Greenbelt Projects:

oImprove Configuration Guides

o2014 Emergency 1st Quarter Release Change Benefits

oImprove Post Goods Issue/Reverse Post Goods Issue EWM Processing by 15%

oImprove SPM First Call Resolution by 10%

SharePoint Administrator, Volt December 2011 – May 2013

Configured and implemented Apex Development SharePoint Environments.

Customized lists for workflows through SharePoint Designer for SharePoint Support.

Supported six SharePoint Environments (Collaboration, PAS, APEx, Ecorp Accounting).

Troubleshoot and problem solved client/customer issues pertaining to SharePoint and IIS.

Deployed WSP files through stsadm commands to migrate site collections and environments.

Developed queries for data analysis to provide information to clients/customers.

Troubleshoot and analyzed errors dealing with new installations of IIS and creation of new sites.

Provided recognized excellent client/customer support within data and SharePoint requests.

Developed and supported new sites utilizing IIS and .Net for a variety of clients.

Systems Analyst, Aon Hewitt February 2008 – August 2011

Configured and Tested Hewitt’s proprietary system, The Benefits Administration, to meet the needs of our client’s

(BP, National City, Verizon Wireless & JC Penny) varied requirements relating to management compensation.

Developed SQL Report Queries for multiple environments such as unit, integration, regression, and production

for testing, build, and configuration purposes.

Drove 99% error-free launch of new client system through problem-solving skills and teamwork.

Drove issue resolution and responsible for debugging of new launches.

Ensured new configurations worked with current system setup.

Maintained uptime for certain impacted populations (Actives, Retirees, etc.)

Developed documents in the Project Database to replicate/streamline training across AonHewitt's system.

Worked closely with the client to clarify requirements on Analysis program to ensure customer needs are met.

Received Client Enthusiastic Award (the team’s efforts in ensuring benefits enrollment met client expectations).

Coach and train new associates on Hewitt’s Benefits Administration System which helps teams to meet

critical deadlines.

EDUCATION

Bachelor of Science–Operations and Information Management December 2007

Northern Illinois University, DeKalb, IL

Certifications

2015 EpicCare Ambulatory Certified 2010 SharePoint 2010 Microsoft Certified

2017 Comfort Certified 2020 Healthy Planet and Compass Rose Certified

2017 Dorothy Certified 2022 Bridges Interface Certified

Database Skills

Programming Skills

Medical Programming Skills

DB2

ASP.Net

Surescripts

Access

C Programming

Topaz

SQL-SQL server

C#

HL7

HTML

Midmark

Visual Basic.Net

Imprivata

Visual Studio 2010

Dragon

SAP

Corepoint Integration Engine

Contact this candidate