Yefim Estrin

Minnetonka, MN ***** adx7v7@r.postjobfree.com

+1-612-***-****

Work Experience

IT Technician

World Wide Tech Services (WWTS) at Nortrop Grumman corporations - Plymouth, MN

June 2022 to February 2023

Used MS Teams and MS Outlook to communicate with users.

Did Level 2 desktop support. Resolved tickets elevated from help desk.

Worked with ServiceNow ticketing system.

Troubleshot software and hardware problems with remote users and onsite. Did computers refresh and new hire installation As a Dell and HP certified technician worked with Warranty computer problems.

Solved problems with software installations.

IT Technician

Wells Fargo Bank - Minneapolis, MN

August 2021 to April 2022

Supported the return to office for users at a large financial institution Installed and replaced computers hardware.

Worked 100% onsite as an essential worker supporting users working from homes · Worked with Service Now ticketing system.

Used Skype and MS Outlook to communicate with users.

Troubleshot software and hardware issues with remote users

Resolved Tickets escalated from tier 1 support

Experience with Active Directory and Group Policy

Used different Wells Fargo computer support tools, such as WRMT – Workstation Rights

Management Tool, Cosmic Agent and Cosmic web site tools

Provided deskside support at user locations

Imaged and replaced laptops and desktops for Wells Fargo users.

Used Hardware request tool to order new computers for remote users

IT Technician

Target Corporation - Brooklyn Park, MN

January 2019 to May 2021

Replaced and imaged computers. Installed and upgraded computer equipment.• Troubleshooting Break/fix Technician: Desktops, Laptops, HDD, System Boards, Memory, etc.

Fixed hardware and Operating Systems problems (Desktop administration experience with MS Windows7 & 10).

Supported Windows 10, imaging, applications download, assistance with user set up and familiarization and deploying.

Experience with Active Directory and Group Policy.

Researched and fix spyware problems.

Education

MCTC college Certificate Computer Support and Network Administration

Skills

Active Directory

ServiceNow

Certifications and Licenses

CompTIA A+

CompTIA Network+

Dell certification July 2022 to July 2025

HP certification

August 2022 to August 2025

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