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High School Customer Service

Location:
Jackson, TN
Posted:
July 10, 2023

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Resume:

Johnnie Parker

P O Box ****

Jackson, TN *****

731-***-****

adx7uu@r.postjobfree.com

EXPERT TRAINING

Competent abilities as Case Manager

Skillful in classroom lectures and instructional procedures

Trained in substance abuse and mental illness counseling

Knowledgeable in servicing individuals and families with mental and physical disabilities

Practiced service with families in the funeral industry for 25 plus years

Successful in retail management, retail and insurance sales

Highly effective in customer service relations

SUMMARY OF EXPERIENCE

MASTER OF SOCIAL WORK INTERNSHIP – Pathways Behavioral Services - Highly skilled and experienced in serving drug, alcohol and mental ill patients in detoxification and crisis stabilization unit. Administered counseling sessions in group and individual settings utilizing Cognitive Behavioral Therapy, processed notes and entered data into system, assisted patients with plan of action for aftercare and linked patients to necessary agencies and available resources.

MASTER OF SOCIALWORK INTERNSHIP – Jackson Central Merry High School – Guidance Counselor Department – Developed counseling skills with secondary level students. Assisted counselors with coordinating school records pertaining to test scores, graduation necessities, curriculum requirements, college preparations, military, and employment plans.

EMPLOYMENT HISTORY

CASE MANAGER/THERAPIST

2015 to current employment – Youth Town of Tennessee, Jackson, TN

Arrange Meetings, provide documents, and support Probation Officers/DCS/Attorneys with assigned to Client caseloads

Complete comprehensive assessment of Client needs to ensure necessary services are provided.

Develop action plan with Treatment Team for Client to obtain goals

Arrange referral and advocacy and services for Client to mobilize resources to meet needs

Ensure all required medical, psychological, and court appointments are schedule and completed

Perform several administrative functions in the Initial Intake process that warrants the Client’s safety and is prepared for success.

EDUCATIONAL ASSISTANT

2013 to 2014 – Jackson Central Merry High School, Jackson, TN

Assisted Education Students with classwork

Provided care and support in school related recreational activities

Served as a liaison for students with teachers, therapists, and parents

GUIDANCE COUNSELOR SECRETARY

2009 to 2012 – Jackson Central Merry High School, Jackson, TN

Assisted counselors with all department procedures

Registered current and incoming students for classes

Provided school records for current and former students

Conducted clerical responsibilities

SPECIAL EDUCATIONAL ASSISTANT

2008 to 2009 – Northside High School, Jackson, TN

Assigned to assist with visually impaired student

Served as a liaison for therapist, teachers, and parents

Recorded notes and set up visual aids and assistive technology equipment

Supervised movement within the classroom and navigated among the premises

ELEMENTARY/INTERMEDIATE TEACHER

2007 to 2008 – Jackson Preparatory School, Jackson, TN

Instructed grades four, five, and six in Science, Social Studies, and World History

Prepared weekly tests, quizzes, projects and daily assignments

Communicated with parents and administrators regularly

Maintained an orderly classroom at all times

EDUCATION

Union University Jackson, TN 2014

Master of Social Work

Union University Jackson, TN 2011

Bachelor of Science in Organizational Leadership

Tennessee State University Nashville, TN 1979

Business Administration - Management



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