Khai Mitchell

**** ********* ** #***

Jacksonville, FL 32244

Email: adx7u7@r.postjobfree.com

Cell: 904-***-****

Career Objective:

To obtain a career opportunity within the fields of business and finance that will utilize my communication, work ethic, and customer service skills while providing job training. As well as obtaining professional work experience and an opportunity for professional as well as individual growth.

Work Experience:

Hostess

Buffalo Wild Wings - Jacksonville, FL

August 2021 to March 2022

• Performed duties as a host which included warmly greeting guests at the front-door and ensuring they are seated in a timely manner. Specialized in handling large parties.

• Trained new hosts to ensure their success.

• Assisted customers with to go orders over the phone and online (i.e. UberEats, Door Dash, etc.) within a high-volume environment also ensuring each order properly packaged for pick-up.

• Assisted the waitress staff with food orders when needed.

• Kept work area clean and organized and worked with the kitchen staff to ensure quality food was received in a timely manner.

Customer Service Representative

Solera - Jacksonville, FL

March 2021 to August 2021

● Facilitate inbound and outbound calls providing customer service and support to a variety of large insurance companies and auto dealerships to assist with call volume

● Follow documented procedures for each individual insurance carrier to ensure data is accurately entered when scheduling vehicle pick-ups.

● Strive for first call resolution when applicable. If follow-up is needed, ensure it is handled in a timely manner.

● Make every attempt to deescalate difficult situations. However, will appropriately escalate in extreme cases as necessary.

● Accurately document every call interaction

● Diligently work to meet all performance requirements Assistant Teacher- Infants

Kid City USA - Jacksonville, FL

September 2020 to December 2020

● Greet/Welcome the children

● Created weekly lesson plans

● Served breakfast, snacks, and lunch

● Engaged with the kids during circle time

● Made sure to follow all procedures for an accident

● Maintained a clean classroom

● Supervised the kids while outside

Cashier/Customer Service

Speedway - Jacksonville, FL

June 2020 to September 2020

• Maintain front-house operations such as running the cash register, manage multiple transactions including cash, credit card, processed customer refunds and Lotto.

• Reconciled cash drawer at the start and end of each shift ensuring there are no errors and resolving any discrepancies.

• Thoroughly cleaned and maintained the food service area as well as the restrooms.

• Ensuring quality customer service always while meeting the needs of the customer Hostess

IHOP - Jacksonville, FL

July 2019 to February 2020

• Performed duties as a host which included warmly greeting guests at the front-door and ensuring they are seated in a timely manner. Specialized in handling large parties.

• Trained new hosts to ensure their success.

• Assisted customers with to go orders over the phone and online (i.e. UberEats, Door Dash, etc.) within a high-volume environment also ensuring each order properly packaged for pick-up.

• Assisted the waitress staff with food orders when needed.

• Kept work area clean and organized and worked with the kitchen staff to ensure quality food was received in a timely manner.

Crew Member/Customer Service Cashier

Burger King

December 2017 to July 2018

• Operated the cash register handling multiple transactions including cash, credit card, and/or processed customer refunds.

• Reconciled cash drawer at the start and end of each shift ensuring there are no errors and resolving any discrepancies.

• Thoroughly cleaned and maintained the dining area as well as the restrooms.

• Assisted in food prep area whenever needed.

• Ensuring quality customer service always while meeting the needs of the customer. Specializing in resolving customer issues or complaints to maintain positive relationships. Education

High school or equivalent

Westside High School - Jacksonville, FL

August 2014 to May 2018

Skills

Cash Handling, Word, Customer Service, Cash Register, Microsoft Office, Cooking, Team-Player, fast learner

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