Data Entry Customer Service

Location:

Baltimore, MD

Posted:

July 10, 2023

Contact this candidate

Resume:

Contrina Clark

**** ******** ******

Baltimore, Maryland 21223

443-***-****

*************@*****.***

Objective

To obtain a permanent Pharmacy Technician position with an established Pharmaceutical organization.

Experience

Correct Rx Pharmacy Services, Inc.

08/2021--07/2022

1352 Charwood Rd C, Hanover, MD.

Performed data entry tasks and related activities in support of the medication dispensing process in a closed door pharmacy.

Entered new and refill orders in a timely and accurate manner based upon priority assigned. Completed all data fields according to pharmacy procedures including use of approved abbreviations,

including dosage and day supply calculations.

Complied with a process that addresses all state and federal guidelines regarding medication labeling.

Assisted all correctional facility calls in a courteous and professional manner. Cross trained in the filling department.

Consulted with dispensing pharmacist regarding prescription order clarification, non-stock items, order entry problems or concerns

Followed all applicable government regulations including HIPAA. Completed various duties as assigned; depending on business needs. Baltimore Medical System

06/2021--08/2021

3501 Sinclair Lane. Baltimore MD.

Responsible for filling scripts, counting medication, assisted with customer insurance verification and demographics. Excellent Customer Service and Data Entry skills, along with over-the-counter sales, typing up prescriptions, printing labels, Inventory, and performing end of the night closing duties.

Advance Pharmacy

01/2021--05/2021

8910 MD-108 Columbia, MD

Performed order entry tasks and related activities in support of the medication dispensing process in a closed door pharmacy.

Entered new and refill orders in a timely and accurate manner based upon priority assigned. Completed all data fields according to pharmacy procedures including use of approved abbreviations,

including dosage and day supply calculations.

Complied with a process that addresses all state and federal guidelines regarding medication labeling.

Assisted all nursing home calls in a courteous and professional manner Was on-call after hours when scheduled

Cross trained in the filling department

Consulted with dispensing pharmacist regarding prescription order clarification, non-stock items, order entry problems or concerns

Followed all applicable government regulations including HIPAA. Completed various duties as assigned; depending on business needs. EMERGENT BIOSOLUTIONS

09/2020--11/2020

1111 South Paca St. Baltimore,Md

Inspection & Packaging Tech-

performs room clearances in accordance with relevant Standard Operating Procedures perform 100% visual inspection of product and classify rejected materials utilizing approved categories within required timelines. Successfully complete annual inspector re-qualification requirements. Manually package products in final packaging components while verifying that lot information, including lot number and expiration date, are accurate. Load and unload product from a vial labeling machine during the labeling process. POLARIS PHARMACY

06/2020--09/2020

9113 Randallstown Rd. Randallstown, Md.

Pharmacy technician working in a closed door pharmacy handling filling of scripts. Responsible for receiving supplies, filling medication orders accurately and timely in a high volume nature.

The type of fills are typically blister cards and occasional bottle fills. Must put on printing labels for orders and verify lot numbers. Also assisted other departments as the Pharmacy Staging Technician was responsible for preparing the finished prescriptions as well as other light warehouse duties.

Ensure all medication orders are scanned to tote in dispensing system and staged correctly for each delivery route

Monitor workflow and ensure consistent product movement from pharmacy to delivery dispensing system. Ensure all medication orders are neatly sorted and packed within delivery totes. Preparation of refrigerated product going out for delivery to ensure product stability Prepare and stage delivery manifests and ancillary paperwork to correct delivery totes. Accuracy review of delivery totes and medications to ensure completeness prior to sealing totes for handing to delivery personnel. Prepare for next delivery route by setting up empty delivery totes and new delivery barcode labels applied. Preparation of STAT deliveries for timely departure with interaction with delivery personnel. Sorting returned signed delivery manifests and scanning into document imaging system. Assist in preparation of emergency drug kit deliveries including tracking and expiration monitoring.

Restocking and ordering consumable supplies for department. Ability to perform tasks under pressure and within a deadline driven environment WALGREENS PHARMACY

08/13/19--04/05/20

1023 W. Patapsco Ave Baltimore, MD 21230

Pharmacy technician in training

02/19--08/19

1201 Winterson Rd Lithicum, MD 21090

Medicaid Member Service Rep

Customer service representative assisting Maryland Medicaid members with ID card replacement, verifying Benefit material and insurance effective dates, also helping members locate Medical Specialist, Imaging facilities as well as DME providers. Provide results of prior authorization outcomes to providers and members, also assist with COB's, and helping the pharmacist process rejected pharmacy claims. Explain the difference between formulary and non formulary drug benefits, Prior authorization, and the Appeals process. Assist the members with scheduling doctor appointments as well as choosing a Primary Care Provider or Pediatrician. Also assisted customers with activating Dental and Vision Benefits. Help assist members set up and schedule transportation to and from the specialist and help Case workers with scheduling appointments for Mammogram and Physicals. Excellent customer service and data entry skills.

BRAVO HEALTH / CIGNA HEALTH 07/07--06/06/2018

3601 O’Donnell St. Baltimore, Md. 21224

Sr. Pharmacy Call Rep

Responsible for assisting doctors with obtaining prior authorization, and Pharmacists with processing prescriptions that require prior authorizations. Training of new hires for inbound and outbound call center representatives and helping co-workers with daily tasks of solving escalated issues. And assisting the supervisors with special projects. Processed Medicare Part D appeals for denied pre-certified claims as well as Insurance Verification, Eligibility Benefits and Adjudication of approved medications for correct co-payment, conducted Inbound and Outbound calls, scheduled appointments for members that participated in the MTM program, and scheduled appointments for providers to speak with the Medical Director. Faxed and mailed out letters to inform members and doctors of the Prior authorizations and Appeals outcome. Strong Customer Service skills, along with excellent Data Entry skills, strong phone etiquette, great listening skills and excellent problem solver with good organization skills. 1-3 years of Provider Enrollment experience

Strong verbal and written communication and interpersonal skills. 1-2 years of QNXT experience

and proficient with Microsoft Excel.

MAMSI Pharmacy Services

10200 Old Columbia Rd. Columbia, Md.21046

Sr. Pharmacy Call Rep. 04/02—07/07

10200 Old Columbia Rd. Columbia, Md.21046

36335 Old Court Rd .Baltimore, Md

Pharmacy Technician

Responsible for filing prescriptions, counting medications, typing labels, data entry, inventory, OTC sales, customer services.

Neighbor Care Pharmacy

7 East Lee Street Baltimore, Md.

Pharmacy Technician 06/97--06/99

Responsible for filing prescriptions, counting medications, typing labels, data entry, inventory, OTC sales, and excellent customer service.

Arundel Pharmacy

7571 Ritchie Highway Glen Burnie, Md. 11/96---06/97 Pharmacy Technician

Responsible for filing prescriptions, counting medications, typing labels, data entry, inventory, OTC sales, customer service.

Northern Nursing Home Pharmacy

1420-A Joh Avenue Baltimore, Md. 08/95---11/96

Pharmacy Technician

Responsible for filling prescriptions, counting medications, typing labels, data entry, inventory, OTC sales, customer service and filling atomic boxes/ Unit-dose boxes. Bingo cards cassette homes, compounding and triage.

Klotz man’s Pharmacy

1014 Edmondson Avenue Baltimore Md. 21225 01/94---06/95 Pharmacy Technician

Responsible for filling prescription, counting medications, typing labels, data entry, inventory, OTC sales, customer services

Education

Baltimore City Community College 01/97---09/97 ( Phlebotomy ) 09/14--12/16 (Business Management)

Walbrook Senior High 09/83 06/86

Diploma

References

Jamie Lambert

Correct Rx. (Supervisor)

410-***-****

Grant Schneider