SAROSH SEPAI

Pittsburgh, PA, USA +1-724-***-****

adx7se@r.postjobfree.com www.linkedin.com/in/sepai

I.T. DIRECTOR/DELIVERY/PROGRAM/PROJECT MANAGER

Highly motivated technical leader for I.T. projects, service delivery and operations. My entrepreneurial background gives me a natural flair for leadership roles. I bring “outside the box” ideas to the table, leveraging my combined past software development, database architecture and general IT project consultancy backgrounds. My value proposition is in my experience managing various I.T. projects/programs using Agile and ITIL methodologies, across various verticals to the table. Specialization includes infrastructure high- availability, product management, disaster recovery, migrations, upgrades, database consolidations. Excellent communication, presentation, and documentation skills and proficiency in multiple languages, makes me ideal for offshore/global team management, with proven results. IT Service Operations Delivery Management Database Management Engagement/Project Management Software Development PROFESSIONAL EXPERIENCE

RareMed Solutions

Director, Software Development, Pittsburgh PA, USA Feb 2022 – Jun 2023 I served as the technical & strategic thought leader, guiding the software engineering initiatives. I established the roadmap and led technical projects across the engineering team. This role drove & advised the leadership team on technological direction & the opportunities & considerations these presented to the product roadmap. I was responsible for leading, managing, & mentoring a cross-functional development team including Software, ETL, Quality Assurance & Database Engineers. Key accomplishments:

Worked with executive leadership to develop strategic plans & setting time frames for evaluation, development, & deployment of technical services.

I established the Product team from scratch with product owner and business analysts.

Identified risks to leaders & suggested mitigation strategies.

Worked with leaders and teams to provide guidance on technological infrastructure & analytics teams o Provided guidance to the S/W team to lead Agile and DevSecOps processes, including project planning, backlog development, daily stand-up leadership, & workflow management. o Supervised and refined QA processes, integration, IT standards, new tools & best practices o Reviewed timeframes, budgets, and performance profiling tools/procedures. o Established monitoring, alerting and incident management, SLAs & KPIs, making recommendations that aligned with business goals

o Developing & implementing disaster recovery plans.

Established HR-related processes for team members including revamping JDs, job titles, salary structures, appraisals, and hiring strategies. I introduced the employee award system.

Collaborating with internal departments including marketing, IT infra, analytics, & operations as an advisor of all technologies involved.

Evaluate & make recommendations on new industry trends, technologies, info processing systems, & S/W development methods.

Sarosh Sepai adx7se@r.postjobfree.com Page 2/4

Wipro Ltd, Pittsburgh PA, USA May 2019 – Feb 2022

Role – Delivery Manager – PNC Bank

CIS (Cloud & Infra Services) lead for a “Data Platform Services” engagement, delivering 24x7 services, over three shifts, covering all database towers of Oracle, SQLServer, Hadoop, Teradata and mySQL, managing a team of 45+ resources spread between Pittsburgh and India. I owned the delivery management responsibilities for overall delivery, business value initiatives, contract compliance, account mining, interfacing with senior management/stakeholders, and periodic status reporting and customer satisfaction of the engagement. My teams resolved ~5000 tickets/month. I received several appreciations including from Wipro’s CEO for my accomplishments. Key accomplishments...

Provided delivery commitment to customer within established SLAs and KPIs

Ensured resource counts (a mix of L1 to L3 onsite/offshore resources) and their adherence to change management process, provide quality service request fulfillment and adequate priority 1-4 incident management.

Conducted periodic business reviews with all tower leads, service owners and Wipro management.

Provided people responsibilities which included appraisals, hiring and mentoring.

Responsible for product, resource and supplier vendor management.

Developed talent needed for the account and groomed future leaders.

Ensured timely resolution of all issues and concerns as the single point of contact for the customer.

Actively engaged with the customer and built relationships at all levels of customer organization.

Supported pre-sales activities – presentations of solution offerings, RFPs and conducting POCs.

Managed all SOW renewals, changes and overall compliance. Role – Program Manager - PNC Bank

Successfully managed 12 development projects of the bank’s “Retail Design” Agile/Kanban/DevOps development teams:

Projects related to credit card, online banking, mobile applications, digital lending and so on.

Managed 57 resources, split between onshore and offshore teams.

Single point of contact for all project level aspects of the engagement including but not limited to: o Resource management – indent creation, interviews, mentoring, leaves/training/skills development

o Financials – Timesheet approvals, Invoicing and Credits o Project-level Risks/Issues management and customer escalations. o Project managed via Agile and Kanban approaches/techniques.

Technologies involved Java Fullstack, Microservices and Angular with inhouse-developed frameworks.

I was also involved in contract management, SOW renewals, RFPs. Independent IT Consultant, Multiple Locations, USA Jan - Apr 2019 Independent contractor, performing various database related contracts for companies including IBM and US Cellular, assisting in disaster recovery exercises, database migrations, upgrades, patching, architecture, and so on.

Sarosh Sepai adx7se@r.postjobfree.com Page 3/4

Tier1 Inc., Pittsburgh PA 2017 - 2018

Director of Database Administration & Infrastructure Managed Services For a private cloud-hosting, Oracle partner with IaaS offerings (also helped research IaC options), I managed delivery of database & IT infrastructure managed, database services practice, both on-premises as well as on our private cloud. I managed teams across USA and offshore, ensuring quality delivery of IT services. Responsible for resources Vendor management. I improved managed services offerings, changing them for relevance to current customer/business needs. Introduced Agile concepts and ITIL methodologies and via continuous service improvement, established a unique delivery structure, revamped the documentation framework, streamlined monitoring, improved offshore team utilization from 20% to more than 100% and overall quality of services. Responsible for supplier vendor management. Assisted with pre-sales, RFPs and managed POCs. Managed multiple projects in parallel, ensuring completion within constraints of scope, quality, time, and cost.

IBM GTS, Multiple Locations, USA/International 2005 - 2016 Level II (Master) Certified Senior IT Specialist

Engaged on 130+ projects of various sizes, durations, and lines of businesses as database subject matter expert, architect, technical solutions owner, technical assessor, delivery assessor, team lead (including offshore teams), and engagement manager.

Engaged on numerous high availability center of competency (IBM Lab Services HACoC) engagements as Subject Matter Expert (SME) for databases, which drove additional services and hardware sales.

Achieved high customer satisfaction results coordinating 10 engagements as Engagement Manager: o Collaborated with staffing, vendors, and stakeholders for delivery transitions and clarifying expectations.

o Completed budgeting, forecasting, cost and revenue realization and prepared for financial audits. o Developed work products & artifacts including work breakdown structures, project plans, schedules, risks & issues logs, RACI charts and status reports.

Assessed 20+ solutions for technical and delivery viability as part of QA before delivery, ensuring capacity for meeting technical and financial expectations, preventing millions of dollars in cost overruns.

Oversaw fixed price, best estimate, and staff augmentation solutions (including statements of work and breakdown structures), for 22 customers, converting majority into wins.

Orchestrated Dataguard implementation for SAP databases, including a 24 Terabyte database, reconciling millions of dollars by avoiding missing SLAs for disaster recovery tests.

Delivered database migration solutions for check and credit card processing company, which resulted in consolidations and provided significant operating-cost savings.

Guided IT infrastructure teams (network, storage, database, and systems), facilitating design and implementation of 11gR2 RAC for commercial insurance company in Chicago, IL.

Supervised offshore team with six developers for a Pittsburgh-based food company as Global Data Warehouse Team Lead, streamlining business intelligence, providing 5% improvement in nightly batch loads.

Sarosh Sepai adx7se@r.postjobfree.com Page 4/4

ADDITIONAL RELATED EXPERIENCE

Tier1 Inc., Pittsburgh, PA

Lead Client Solutions Consultant

Dicks Sporting Goods, Pittsburgh, PA

Senior Systems Engineer - Databases

EMC2 Westboro, MA

Database Administrator

IBM eBUSINESS, Boulder, CO

Oracle Database Administrator

Intelliant, Quincy, MA

Web Developer

Ahura Consultants, Lucknow, India

Entrepreneur and Software Developer

EDUCATION & CERTIFICATIONS

Master Certified Technical Specialist – Data Management, The Open Group UK, License# 89221 OCP (Oracle Certified Professional 8i), Oracle Corporation, USA Bachelor of Commerce (BCom), IGNOU University, India Diploma in Systems Management, NIIT, India

PROFESSIONAL DEVELOPMENT

Engagement Leadership Workshop – IBM TeamSD Methodology Oracle: Grid Infrastructure 11g: Manage Clusterware and ASM Database 11g: Performance Tuning 11g RAC and Grid Infrastructure Administration GoldenGate Workshop PostgreSQL MongoDB ITIL Azure/AWS

TECHNICAL SKILLS

Databases/Systems: Hadoop, Teradata, Oracle (8i-18), SQLServer, MongoDB, MySQL, PostgreSQL Operating Systems: RedHat Linux, UNIX (AIX, Solaris, HP-UX), Windows Cloud Technologies: Azure, AWS, Google Cloud

Tools/Technologies: MSProject, Jira, Salesforce, Confluence, ClickUp, Sharepoint, ServiceNow, Remedy, Salesforce Desk, Dynatrace, BMC Trusite, Drift Reporting, Unravel, RAC, ASM, Dataguard, RMAN, SQLDeveloper, Datawarehouse, SQLPlus, SQLLoader, imp/exp, datapump, top, nmon, vmstat, OSWatcher, GoldenGate, OEM (oracle enterprise manager), replication, ERWin, Crystal Reports, TOAD, Entity Relationship Modeling, Visio, Oracle EBS, Unix Scripting, JSON, Sharding, BSON, pg_ctl, Cloudera Manager, Teradata Viewpoint, Kubernetes/Docker, Cypress

Languages: SQL, PL/SQL, ColdFusion (CFML), ASP (3.0 & .NET), Visual Basic (6 & .NET), HTML/DHTML/CSS, VB Script, Java Script/Typescript, Node.JS, Angular IBM/WIPRO AWARDS

Outstanding Technical Achievement (twice) Eminence & Excellence GTS Service Excellence Manager's Choice (thrice) Unite to Get it Done Now Extra Mile Bravo Moving Mountains

AM

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