Customer Support Specialist, Business Admin grad
Resume:
Shakira Batson (preferred name Kae)
Dedicated and hardworking seasoned retail supervisor successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with a history of targeting improvements to enhance operations. Actively searching for a position with a company that prioritizes employees. Waldorf, MD
*********@*****.***
EXPERIENCE
Story Cannabis — Budtender
January 2023 - PRESENT
● Customized each customer’s experience and generated sales based on individual needs
● Used extensive knowledge of cannabinoids, terpenes, and how they interact with the body to achieve record sales
● Utilized team building exercises and built strong team morale
● Trained, cross-trained, and lead a team of 10 in anticipation of Maryland recreational market opening
Charles County Public Library — Substitute Customer Service Assistant
January 2023 - PRESENT
● Performed a variety of duties within the Circulation Department, such as providing direct service to customers and clerical work
● Provided technology assistance (including downloadable media) and trouble-shooting for customers
● Maintained confidentiality of customers and their personal information
● Worked collaboratively across all CCPL branches to ensure access to technological and physical resources
BJ’s Wholesale Club — OMNI Experience Supervisor
March 2022 - December 2022
● Increased customer retention rates through exemplary customer service
● Trained team members in BOPIC (Buy Online Pick Up In Center), increasing productivity levels
● Developed specific goals and plans to prioritize, organize and accomplish work.
● Conducted performance evaluations to check associates' performance and compliance with policies.
● Exceeded expectations for key market chain metrics, reaching 3/4 key metrics for the first time since the company adapted curbside pickup
SKILLS
● Customer-focused Service
● Problem Solving
● Decision Making
● Critical Thinking
● Cross-functional Team
Leadership
● Analytical Skills
● Recruitment and Training
● Team Building
● Shrink Reduction
● Inventory Management
● Retail Operations
● Store Reset and Recovery
● Cycle Counts and Audits
● Email Management
● Retail Sales
● Merchandising
● Planogram Development
● Proficient in Microsoft Office
● Proficient in Google Suites
● Scheduling
● Cannabinoid and terpene
knowledge
EDUCATION
College of Southern Maryland —
Business Administration
January 2017 - May 2020
CERTIFICATIONS
Healthcare BLS/AED & First Aid
National Health and Safety Association
Issued Dec 2022- Expires Dec 2024
Staples — Retail Operations Supervisor
August 2021 - March 2022
● Managed the store's inventory, shrink, and weekly cycle counts
● Installed and maintained current/new planograms weekly
● Created a new focal point on employee retention and increased rates
● Increased consumer engagement metrics via customized Medallia surveys
● Exceeded regional projected sales goals for extended service/protection plans within 90 days
● Reviewed closing reports at end of shifts and corrected mistakes EMESR— Inventory Control Specialist
August 2020 - August 2021
● Traveled to over 75 CVS Pharmacy stores throughout the Washington metropolitan area to order and maintain hair care inventory
● Increased sales and consumer retention via restructuring planograms based on sales analytics from each individual store
● Investigated and resolved variances with inventory records via Microsoft Excel/Google Sheets
● Received, checked-in, and stocked merchandise; helped maintain inventory levels via data entry
● Organized and processed damaged goods according to vendor and manufacturer procedures
Standard CPR/AED & First Aid
National Health and Safety Association
Issued Dec 2022- Expires Dec 2024
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