Information Technology Customer Care

978-***-**** · *** Hillcrest Dr., Davenport, FL 33897 · ****************@*****.***

Profile Graduate of information technology with extensive customer care and help desk management experience. Recognized for outstanding Photoshop and Adobe skills. seeking to complete an internship while pursuing a degree in information technology and cyber security. Education

Greater

Lawrence

Technical

School,

Andover,

MA

September

2016

-

June

2020

- Course

of

study:

Information

Technology

Experience

Greater

Lawrence

Technical

High

School (IT

Support), Andover,

MAMay.

2018

–

Aug 2019

- Repaired

chrome

books,

troubleshooted

hardware

and

software

issues.

Supervised

IT

Help

Desk

along

with

Desktop

Support.

Optimized

and

updated

computer software/

hardware.

Ran

CAT

6

wire/

MC

wire

for

access

points,

along

with

other devices.

Boys

and

Girls

Club

of

Lawrence

, Lawrence,

MA 2009

-

2018

- Facilitated

informal

classes

in

the

computer

lab

basic

skills

including

Photoshop,

Premiere

Pro,

and

Computer

Fundamentals. H

elping

students

complete homework,

serving

supper,

monitoring

the

computer

lab.

Activities

Badminton,

Tennis,

Fantasy

RPG

Club,

Learning

Languages

Skills Computer

Skills

- Adobe

Premiere,

Photoshop,

HTML,

CSS,

JavaScript,

Game

Development

using

GML,

Fundamentals

of

Operating

Systems,

TroubleShooting

Skills

for

Hardware/Software

Certifications

- OSHA

10-hour

certified

Jeremy Ortega

UniFix ( Repair

Technician), Orlando, FL

2021 - 2023

- Managed

one

of

their

locations

in

central

Orlando

taking

in

devises

for

repairs.

Opening

and

closing

stories

as

well

as

ordering

items

that

needed

to

be

restocked.

Managing

customers

as

they

come

in

with

questions

and

concerns

about

their

devise.

- Fluent English and Conversational Spanish

References Available Upon Request.

Jeremy Ortega

Contact this candidate