Customer Service Data Analyst

WILLEM PLANTINGA

***********@*****.*** l 318-***-**** l 28830 Champion Oaks Dr. Magnolia, TX 77354

SUMMARY

Experienced professional with background in sales support, customer service, operations, logistics and inventory control. Excellent problem-solving skills. The ability to identify, develop, and implement solutions to increase profitability and customer satisfaction. Motivated by involvement in projects, process solutions by collaborating with staff and clients to achieve improvement goals.

SKILLS

Problem Solving Communication Teamwork Project Management

Critical Thinking Creativity Responsibility

Emotional Intelligence Organization Data Analysis Purchasing

Computer Software Administration Inventory

WORK HISTORY

James Technology Group, Spring, TX

Data Analyst II

2016 - 2022

Responsibilities

Create and update new sales collateral and presentations. Conduct competitive research on companies and products. Review full-scale project plans and associated sales and marketing communications, organize content management and revision control, and conduct team meetings.

Achievements

Grew email subscriber list from 300 to 2,000 in 8 months without expanding the budget

Created a company culture initiative raising employee satisfaction rates by 25% YoY

FLOQUIP Inc., Bossier City, LA

Operations Manager

2011 - 2016

Responsibilities

Manage daily office operations. Quote pricing and availability, process customer orders in compliance with management requirements. Issue vendor purchase orders, verify and receive shipments. Coordinate shipments create packing lists and bills of lading. Perform semi-annual inventory counts.

Achievements

Support sales management with new solar chemical pump manufacturing venture.

Implement account price master lists to ensure correct price quotations.

AEP Southwestern Electric Power (SWEPCO), Shreveport, LA

Customer Solutions Associate

2004 - 2008

Responsibilities

Process electric service requests, inquiries, and resolve account discrepancies.

Negotiate delinquent payment arrangements within company credit guidelines.

Report service outages and provide clients with estimated restoration times.

Achievements

Maintain high level compliance of account verification and one-time resolution of issue.

Present safety related topics monthly to associates.

Transamerica Distribution Finance, Hoffman Estates, IL

Sr. Processing Administrator

2000 - 2003

Responsibilities

Supervised and trained team of eight processors. Processed and provided service to floor plan distributors and dealers in the motorcycle, music, office equipment, and lawn/garden industries. Approved invoice purchases for dealer accounts, as well as credit limit overruns.

Achievements

Coached processing team to meet or exceed volume and entry accuracy goals.

TDK Corporation of America, Mount Prospect, IL

Sales Administration Coordinator

1987 - 2000

Responsibilities

Managed customer service department and providing inside sales support and order processing services. Prepared sales projections and compiled division budgets and forecasts; developed presentations for potential and existing clients. Entered, received and approved division purchases. Monitored and reported division expenses. Coordinated trade show exhibition logistics and international shipment activities.

Achievements

Assisted IT department with spare parts purchasing program to transfer from manual to computer system. Created work-around invoice system to obtain receivables

COMPUTER SKILLS / CERTIFICATIONS

Microsoft Office products, including Word, Excel and PowerPoint;

AS/400 mainframe, accounts receivable, inventory, order entry, forecast/budget;

Virtual Agent. Microsoft Dynamics modules of sales order, purchasing and inventory.

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