Customer Service Patient Care
Resume:
Victoria N. Hernandez
Kew Garden Hills, Queens NY 11367
***************@*****.***
Work Experience;
New York Magazine January 2023 - Present
Astoria, NY
Secretary
● Responsible for answering emails
● Answering phone calls & taking down invoices
● Filing & Copying
● Scheduling appointments
Champs Sport Store (Foot Locker inc.) July 2019 - April 2021 10 Times Square & 112 W 34th St Front 2
Cashier
● Responsible for handling transactions for a fast pace retail store using scanning device, collecting payments, accepting customers returns, orders and layaways
● Counting of drawers at night for all registers
● Laying out displays
● Greeting customers and providing customer service
● Training the new cashiers
● Fulfilling online orders
● Answering the phone
VIP Magazines and Distribution June 2015 - August 2015 Queens, New York
Customer Service
● Clerical Duties
● Answering the phone
● Filing and copying
Volunteer / Internship:
New York Presbyterian June 2018 - June 2019
Truthe Peer Educator
Bronx, New York
● Assisting Nurses, Doctors and Administrators with patient care
● Organized patients with discharge papers and interpreting doctors’ orders
● Communicating with patients with their day to day comforts State Senator Ruben Diaz Sr. April 2016 - April 2017 Bronx New York
● Assisted constituents completing housing application
● Answering the telephone
● Promoting Governmental and Political events
Education:
The Bronx School of Law and Finance September 2016 - June 2020 Highschool Diploma
Skills: Microsoft office, great customer service skills, ability to multitask
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